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Joe Tareen

Joe Tareen Technical Sales

Joe Tareen Blog Posts

Dealers Must Understand Their Phone Culture Before Investing in a Service BDC

Dealers Must Understand Their Phone Culture Before Investing in a Service BDC

Nearly 80 percent of customer touchpoints at a typical new car dealership begin with a phone interaction. If you, as a leader want to positively impact cus…

5 Ways to Recession-Proof Your Dealership.

5 Ways to Recession-Proof Your Dealership.

Are you in-charge of running a new car dealership and starting to see the signs of slowing car sales? You are not alone. The national news agencies, the Fe…

Service BDC is NOT Business as Usual

Service BDC is NOT Business as Usual

So, your dealership has decided to implement a Service BDC: Congratulations your dealership just started a customer care business unit and this business un…

Here Are 5 Ways to Ensure Maximum Success for Your Service BDC.

Here Are 5 Ways to Ensure Maximum Success for Your Service BDC.

  Let us start with this famous Thomas Edison quote: “Opportunity is missed by most people because it is dressed in overalls and looks like w…

Re-Thinking the DMS for New Car Dealers

Re-Thinking the DMS for New Car Dealers

I am ruminating: If new car dealerships are to re-invent their business model to adjust to the impending sea changes in the industry, it must start with co…

Hello Customer Care Centers, goodbye Service BDCs!

Hello Customer Care Centers, goodbye Service BDCs!

Time has come for OEMs and dealerships to move beyond a mere Service BDC and into a more unified digital multi-channel customer care center. According to a…

What Do Service Customers Want From a Car Dealership? Spoiler Alert!!!

What Do Service Customers Want From a Car Dealership? Spoiler Alert!!!

What do service customers want from car dealerships? I asked myself and the introspection resulted in series of thoughts below: Service customers want …

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