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Joe Tareen

Joe Tareen Head of the Service Drive Equity Desk

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Joe Tareen Blog Posts

Hello Customer Care Centers, goodbye Service BDCs!

by Joe Tareen Sep 7, 2015

Hello Customer Care Centers, goodbye Service BDCs!

by Joe Tareen Sep 7, 2015
Time has come for OEMs and dealerships to move beyond a mere Service BDC and into a more unified digital multi-channel customer care center. According to a…
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What Do Service Customers Want From a Car Dealership? Spoiler Alert!!!

by Joe Tareen Aug 10, 2015

What Do Service Customers Want From a Car Dealership? Spoiler Alert!!!

by Joe Tareen Aug 10, 2015
What do service customers want from car dealerships? I asked myself and the introspection resulted in series of thoughts below: Service customers want …
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