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Joe Tareen

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Joe Tareen Blog Posts

Dealers Must Understand Their Phone Culture Before Investing in a Service BDC

by Joe Tareen Feb 23, 2020

Dealers Must Understand Their Phone Culture Before Investing in a Service BDC

by Joe Tareen Feb 23, 2020
Nearly 80 percent of customer touchpoints at a typical new car dealership begin with a phone interaction. If you, as a leader want to positively impact cus…
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5 Ways to Recession-Proof Your Dealership.

by Joe Tareen Nov 13, 2019

5 Ways to Recession-Proof Your Dealership.

by Joe Tareen Nov 13, 2019
Are you in-charge of running a new car dealership and starting to see the signs of slowing car sales? You are not alone. The national news agencies, the Fe…
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Service BDC is NOT Business as Usual

by Joe Tareen Jul 20, 2018

Service BDC is NOT Business as Usual

by Joe Tareen Jul 20, 2018
So, your dealership has decided to implement a Service BDC: Congratulations your dealership just started a customer care business unit and this business un…
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Here Are 5 Ways to Ensure Maximum Success for Your Service BDC.

by Joe Tareen May 17, 2018

Here Are 5 Ways to Ensure Maximum Success for Your Service BDC.

by Joe Tareen May 17, 2018
  Let us start with this famous Thomas Edison quote: “Opportunity is missed by most people because it is dressed in overalls and looks like w…
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Re-Thinking the DMS for New Car Dealers

by Joe Tareen Dec 8, 2017

Re-Thinking the DMS for New Car Dealers

by Joe Tareen Dec 8, 2017
I am ruminating: If new car dealerships are to re-invent their business model to adjust to the impending sea changes in the industry, it must start with co…
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Hello Customer Care Centers, goodbye Service BDCs!

by Joe Tareen Sep 7, 2015

Hello Customer Care Centers, goodbye Service BDCs!

by Joe Tareen Sep 7, 2015
Time has come for OEMs and dealerships to move beyond a mere Service BDC and into a more unified digital multi-channel customer care center. According to a…
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What Do Service Customers Want From a Car Dealership? Spoiler Alert!!!

by Joe Tareen Aug 10, 2015

What Do Service Customers Want From a Car Dealership? Spoiler Alert!!!

by Joe Tareen Aug 10, 2015
What do service customers want from car dealerships? I asked myself and the introspection resulted in series of thoughts below: Service customers want …
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