1,000 dealers share their thoughts about chat, text and messaging in general...and how these communications pay off. SEE HOW
Social media is an important part of a corporation’s marketing mix when executed correctly. Businesses are recognizing the value of engaging consumers on social sites, promoting goodwill, having an online ambassador for their brands, and sharing quality content. Companies are dedicating these “social” responsibilities to others in their ranks, and, in turn, Social Media Management, in some locations, has developed into their own fully-realized positions.
In automotive dealerships, for instance, the tasks to develop a presence on social media have been primarily thrust upon their Internet Directors and Internet Sales team members. As these employees dedicate their time to these online sites, however, they often skirt their other responsibilities. Let’s face it… Facebook is fun. Instagram is fun. Twitter is fun. Vine can be even more fun. However, it is also difficult for a dealer to justify having a full-time person dedicated to the management of these sites. It is hard to account for the return from time invested on social networks, yet Internet professionals are enamored with the prospect of making it their full-time effort.
You see, Internet Directors like their social media responsibilities for three reasons:
And that is the rub. Social media can be very beneficial to a company’s marketing efforts, but posting memes should rarely take time-precedence over handling inbound sales opportunities. These Internet Directors and ISMs that have been fulfilling their showroom/phone/sales duties for years often prefer to the unstructured nature of managing a Facebook page or Twitter account, so they wonder “Why can’t I get paid just to sit on Facebook all day?” They attempt to justify the need against their common sense, “If social media is SO important, why can’t I do it full-time?” Truth is, some can (and should) while others shouldn’t.
Having clients with their own Social Media Ambassadors for their stores, I see some that really get it. They dedicate their time to…
Unfortunately, there are those that don’t get it. They don’t understand how to get the most out of their social media positions. Instead of all the tasks above, they foolishly…
That last one… that is the one that sticks in my craw the most and THAT is why I don’t always trust those asking “Why Can’t I Get Paid to Just Sit on Facebook All Day?” Most shouldn’t, because they don’t have the drive, the desire to learn, or the discipline to use the time for the good of the company rather than for themselves. They wrongly spend their work time on Facebook for personal reasons, but they have never spent their personal time on Facebook for business reasons. If that is the case, that candidate is the last person you want handling your corporation’s social marketing.
Before you hire a full-time Social Media Manager, or restructure a current employee’s job description to focus solely on this, make sure you have someone capable to doing the job to the level it deserves to be done. Not just the way the candidate wants to do it. If they’ve already been managing your social efforts in another role, demand to see the results before you turn them loose full-time on it. Social media can be profitable for a corporation, but not if the person managing their efforts is just playing at it.