1,000 dealers share their thoughts about chat, text and messaging in general...and how these communications pay off. SEE HOW
Quick, look over at your waiting room. What are over half the people doing? I’m willing to bet good money that the majority of them are on some type of digital device. With over 147 million Americans owning a smartphone and 71 million owning a tablet its no news to anyone that your shoppers are using mobile like never before.
The amount of people that now use a mobile to shop has greatly risen over the past year; this coupled with the huge increase in mobile advertising has caused the vast majority of businesses to utilize digital marketing strategies to connect with their consumers. Everything from social media, to push notifications and location targeting are all large segments of the modern marketing plan.
Making your dealership accessible through a wide variety of platforms and digital devices greatly increases your chance of engaging consumers. With 67% of people starting to shop on one device and continuing to another, the amount of people completing tasks through a mobile/digital format continues to grow.
People now use multiple screens to complete tasks. Flipping between different devices to satisfy needs is now the norm.
As media interactions move towards screen based models marketing strategies can no longer be viewed as Digital OR Traditional. Consumers are now faced with a vast array of content on a wide variety of platforms from OEM sites to dealership websites, to automotive dealer apps the choices are constantly expanding. Couple this with the large number of devices people now use, means being present on every screen and digital platform is essential to maintaining a strong mobile presence.
Your dealership needs to understand all the methods people consumer media and create strategies that work with all channels. Consumers have different needs on different screens so adapting your goals and strategies to account for the differences of each device is necessary to cover the market. Making your dealership discoverable on all devices increases your chances of being in front of the consumer at the right stage in the purchasing funnel.
By: Josh Knutson, AutoMotionSources: http://think.withgoogle.com/databoard/#lang=en-us&study=18&welcome=true http://dealeradvantage.cars.com/da/wp-content/uploads/2014/01/Placed-Mobile-Device-Use-Study-Jan-2014.pdf