1,000 dealers share their thoughts about chat, text and messaging in general...and how these communications pay off. SEE HOW
Mary Chan, General Motor’s President of the Global Connected Consumer sat down at CTIA Wireless last week where she acknowledged that GM’s connected car strategy will be dramatically different. “Instead of trying to bring every app and service to market itself, GM is leaning heavily on its new partners Apple and Google to bring core infotainment apps to the dash and relying on the smartphone to supply the connectivity for those apps” “Android Auto and Apple CarPlay are both user-interface layers that run on top of automakers’ own infotainment operating systems, essentially projecting a driver-optimized version of popular apps from the smartphone onto the dashboard screen.“
“GM is basically handing over development of any app that isn’t directly tied to the vehicle’s core driving capabilities over to Apple and Google.”
This could be a + or – for the automaker:
By relying on the smartphone to supply the connectivity of the apps, this gives dealers with a dealer app already in place a big advantage. A dealer app on a consumers phone will be able to directly link to the consumer’s vehicle giving the dealership yet another direct marketing connection to the consumer.
Your consumer steps into their vehicle, their _____ dealer app automatically syncs with their vehicle.
The app realizes that the vehicle is in need of an oil change and sends the customer your dealerships current oil change ad.
The consumer accepts the offer then the app routes the consumer to your dealership using the vehicles navigation system.
The dealer app analyzes the consumers shopping habits within the app and uses this information to market to the customer, subtly coaxing them into a vehicle purchase by using on screen advertising to psychologically keep the new car on the consumers top-of-mind.
Understanding the consumers shopping path allows the dealer to better segment purchasers into correct sections of the purchase funnel, allowing dealerships to use certain marketing methods to hit the customer at the correct place and time.
As apps continue to evolve, so too will the ability to market the connected consumer. This is just the tip of the mobile marketing iceberg, added customer vehicle insights will allow automotive marketing to take major turns in new directions giving your dealership new methods to interact with your customers on even higher levels.