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Jared Hamilton
From: Jared Hamilton
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Justin Hunsaker

Justin Hunsaker Service Manger

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Embracing Technology Will Help the Customer Experience

f2d766addd9c70fb7d2f9b32718343b6.jpg?t=1Ok we have officially crossed over to the next dimension. Not really but it seems all to close with what Audi is bringing to the market to help our technicians diagnose and repair vehicles properly.

A.R.T. (Audi Robotic Telepresence) may be coming to the Audi dealer closest to you. Audi has announced that they have plans to have these bots in more than 100 stores nationwide. Audi’s goal is to help the dealership mechanic get technical advise from a factory Audi Technical Field Managers to ensure that everything is being done to make certain the vehicle is being repaired correctly. A.R.T. is equipped with a remote control stand, several cameras a speaker and microphone. A.R.T. is maneuvered by remote control by an Audi Technical Assistant Consultant and if needed A.R.T. has a handheld camera and bore scope to reach in the toughest of areas to see.

Is this a case of Audi trying to improve the customer experience by improving the speed and accuracy of repairs? Or are they acknowledging that German made vehicles are very complicated and tough to repair.

In this case this could be a combination of both. A shop technician can instantly connect with an Audi technical assistant consultant and collaborate together at the vehicle to ensure the right repair is being made. The degree of difficulty in some repairs is extreme when dealing with high-end components.

Robots used in the manufacturing of vehicles have been used for decades now. Robots in the medical industry have been used for some time during surgery and I’ve seen commercials of robots attending school for someone that might be suffering from a medical condition. Audi embracing the technology and giving the dealership the upper hand in making certain they have all the tools needed to be on the leading edge of technology is industry leading and will help improve the customer experience.

Denim Simkins
@Justin this is cool stuff, now only If we could program A.R.T. to prod the service advisor make the call and sell the additional services or yell at the back parts counter to get the techs the correct parts timely. Then we would be making headway!! ha Actually this is way cool and it will help bridge that gap between the factory and the store.

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