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Kathi Kruse

Kathi Kruse President

Exclusive Blog Posts

Click-to-Call [Infographic]

Click-to-Call [Infographic]

  Most dealers understand the importance of making it easy for customers and prospects to find contact information. Websites often have prominent &…

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Quick Tips for Improving Dealership Culture

Car dealers have a terrible reputation. It's such a negative experience for so many that people are electing to make a major purchase like a vehicle fr…

The Biggest Mistake Dealers Make When It Comes to Customer Retention

The Biggest Mistake Dealers Make When It Comes to Customer Retention

Jim Roche is the Divisional VP of Marketing & Managed Services at Xtime. We asked him to tell us the biggest mistake he sees dealers making today when …

Is 2018 the Year of Customer Convenience?

Is 2018 the Year of Customer Convenience?

It seems that every year has a theme attached to it in terms of where dealerships’ focus will be. Which themes or buzzwords will dominate 2018? We…

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Today's customers walk into your showroom better-informed than ever before. Because they've done their research ahead of time, 89% walk into t…

How to Keep Your Sales Pipeline Full with Social Media

How to Keep Your Sales Pipeline Full with Social MediaOne of the first rules they tell you in sales training is it’s a numbers game.  You gotta throw a lot of spaghetti against the wall to have some stick.  Last week I blogged about using Social Media to foster long-term sales relationships (not one-night stands).  Instead of looking at each prospect you meet like a lotto ticket, use Social Media to touch people’s lives.

Word of mouth is universally acknowledged as the most powerful and effective marketing force there is. In their book, “Go Givers Sell More”, Bob Burg & John David Mann write, “From Hollywood executives gambling hundreds of millions on the latest Summer blockbuster” to a car sales professional trying to fill his or her capacity of a few hundred clients, “everyone in business knows that their trade ultimately rises or falls on the quality of the word of mouth it generates.”

It’s not that other forms of advertising and marketing aren’t effective.  They are but only to the degree that they emulate or reinforce the effect of word of mouth: human beings communicating the impact that a purchase experience has had on them.

In this numbers game, Social Media allows dealers and salespeople to harness that impact.  I always hear, “Social Media doesn’t make me money!”  Money is not a measure of goodness or worthiness.  It is a measure of impact.  You want more income? Have more impact.  What would your world be like using Social Media to impact so many people on a regular basis?  That’s the power we have today.

Impact takes hard work.

Start with a solid foundation of masterful networking techniques.  Keep in mind, Social networks are not replacements for your normal networking activities.  If you suck at networking then you’ll suck on Social Media.  You must identify:

  • Who you want to meet–who is your customer?
  • Who do you know who can get you an introduction?
  • Where do these people like to hang out?
  • What problems can you solve for them?
  • What desires can you satisfy?

Your impact is directly proportional to how many people you serve and how well you serve them.

Is Social Media your Digital Mask?

Authenticity and transparency rule when engaging on Social networks.  It’s time to get yourself (your store, your brand) detailed and ready for the front line.  What communities are you already part of that can vouch for your credibility? How many people in your circle of influence know that you’re the #1 Salesperson at your company?  It’s perfectly fine to talk about yourself as long as you’ve worked to bring value to your relationships.  If you haven’t done that, take action now using Social Media.

Too little, too late.

I have a friend who recently lost his job as a GM of a dealership.  Like many other dealers and business owners, he was not using Social Media himself or as a marketing platform for his store.  As we’ve all seen in this new economy, it takes a wide array of marketing and advertising to fill the pipeline.  The majority of that has to be digital because that’s where people are.  Now that my friend is looking for a job, he’s had to scramble to build his network.

Whether you’re a salesperson, a family-owned legacy dealership or a massive publically-traded auto group, your sales depend on word of mouth. Even if you think Social networks are a fad, you HAVE to present a positive experience on ratings sites.   Are you guilty of ignoring the advantage you have over your competitor by not building a network of fans?

Don’t be another leg-humping salesperson who dwells in old school tactics. People buy from people. It’s not simply to sell something now.  It’s about creating an experience of value that has a positive impact on people’s lives.  That’s what they tell others about!

Your turn: How have you capitalized on word of mouth for your business?

Kathi Kruse
Social Media Coaching & Training


Jeremy Alicandri
Kathi, one point I do agree on is that a social media presence (even for individuals) is mostly required to stand out in today's competitive marketplace (for jobs as well).
Kathi Kruse
Thanks Jeremy. I agree with you. We are all establishing our own level of influence, how we want to be known and seen online. Employers look for how we interact and big brands want to know the influence we have over our network. It's an interesting time!

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