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From: Jared Hamilton
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Kenny  Hammad

Kenny Hammad Used Cars Topgun

Exclusive Blog Posts

Manager vs. Mentor

Manager vs. Mentor

    We sat down with Clint Pulver at DSES 2019 to ask him the difference between a manager and a mentor. There is always a mentor w…

Are We the Cause for Removed Managers?

Are We the Cause for Removed Managers?

One of the keynote speakers for DSES 19, Clint Pulver spoke in detail about the types of managers we encounter. One of those managers is the “re…

Customer Lifetime Value

Customer Lifetime Value

  We sat down with Jon Rossman at DSES to see what he thinks about the challenges facing automotive today. Companies need to be looking to …

A Big Reason People Leave Your Website and Don’t Come Back

A Big Reason People Leave Your Website and Don’t Come Back

I intended to write about the renewed importance of service videos on a dealership’s website. A resource I had lined up changed my topic in about…

Some Car Buying Tips for Customers

Some Car Buying Tips for Customers

Car dealerships are known for being stressful places. It can be very difficult to resist pressure from a skilled vehicle salesperson—and customers sa…

People like to buy they don't like to be sold.

People like to buy they don’t like to be sold.
Dealers like to sell. They start selling before giving the customer a chance to buy.
Make the customer welcome and comfortable being in your store.
Give them a chance to choose what they want before offering what you want.
Give them a chance to buy before you start selling.
Help them to choose if the need help.
Help selling them if they are afraid to buy.

Marie Nies

Totally agree.

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