CDK's purchase of Auto/Mate may create a major disruption in the dealer management system (DMS) industry. Here is our take. DOWNLOAD
Ever since I attended the B2B Marketing Sherpa Summit at the end of August, I’ve been following Dr. Flint McGlaughlin’s latest articles and observations. Today, I came across an article on Transparent Marketing that I believe is worth sharing with you all.
Back in the late 1800s there was a product named Modoc Oil that promised to cure all your ailments in one minute. Here is the original sales copy printed in a local paper at the time:
"Modoc Oil – The greatest medicine on earth. It has no equal. It relieves all pain instantly:Toothache in one minute – Headache in one minute – Earache in ten minutes – Sore Throat in one night –Neuralgia in from three to five minutes."
Sounds pretty bogus to us now, but back then the demand for this oil was so high that the company had to build a new plant that encompassed an entire block. That demand was so high because people trusted and believed its message, but today that’s a different story. Let’s take a look at some statistics before we move on:
And here’s the bad news as Dr. McGlaughlin puts it, “The Post Modern Consumer just doesn't believe us anymore. They have endured too many empty promises, too many exaggerated benefits, and too many artful disclaimers.”
So how can we get this skeptical generation to accept and respond to our marketing message? By using Transparent Marketing. As Dr. McGlaughlin states:
1. Tell (only) the (verifiable) Truth
The task is challenging. First, we must strip our ad copy of every last info fragment that is not absolutely accurate. Then, we must go back and strip it again, this time of every fragment that is not absolutely verifiable.
Here is a direct quote from the mission statement of HealthWidgets.Com:
"We consider respect, trust and integrity to be essential in all our dealings. We expect honest, ethical behavior from ourselves, and we encourage it in others."
Fine sounding words, but despite the noble tone, their message will likely be discarded. If the Post Modern Consumer can't instantly verify a claim, they will assume that it is false.
2. Purge all vague modifiers.
Let's take a pair of surgical scissors to the MediWidgets pitch. Let's cut away the subjective adjectives, adverbs, and prepositional phrases.
"Led by ______________________ management teams in the industry, MediWidgets has _________ demonstrated a _________ understanding of the industry and a ___________ vision for its future. This vision translated into a concept of a ____________ system - of how patients should move _________ through a _______ healthcare system that offers _____________________."
Question: What do we have left? Answer: Not much.
What is this copy saying? How will it impact a prospect?
Here is a paraphrase of the remaining paragraph, along with the likely responses of a weary decision maker as he scans for meaning.
3. Let someone else do your bragging
To the Post Modern Consumer, nothing is more nauseous than the sound of someone singing their own virtues. If you must convey subjective information about your product, then do so through the voice of your customers, peers, or reviewers.
In our sample copy we deleted the following modifiers: finest, consistently, keen, strong, superior, smoothly, less invasive, cost-effective. Anyone of these colorful words could be acceptable, bracketed within the quotes of an unbiased third party, but they will not work when we declare them for ourselves.
4. Substitute general descriptions with specific facts
The Post Modern Consumer demands to be respected as a capable decision maker. They despise thinly veiled sales pressure, but they appreciate simple, direct communication. Give them the resources they need to make an intelligent comparison; then politely "step back" and allow them to make their own evaluation.
5. Admit your Weaknesses
The Post Modern Consumer is not looking for perfection. He is looking for honesty. He wants to build a relationship with someone or with some company that he can trust.
Keep in mind that Transparent Marketing is about values. It asks that we treat the customer with the same integrity that we would expect to be treated.
What do you think about Transparent Marketing? Do you think you’ll be able to implement this strategy at your dealership and on your website?