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Ketty Colom

Ketty Colom Digital Marketing Specialist

Exclusive Blog Posts

5 Ways to Upsell Without Sounding Like a Pushy Car Sales Rep

5 Ways to Upsell Without Sounding Like a Pushy Car Sales Rep

One of the keys to making a profit is the upsell. If you want to claim a heftier commission, upselling is a necessity. However, upselling is an art that sa…

Most Valuable Insight Finalist - Jim Roach

Most Valuable Insight Finalist - Jim Roach

Using Artificial Intelligence to Prioritize Customer Engagement If only one salesman came to work today, what is the first opportunity he should act upo…

Stop Looking at CRM Lead Duplication Negatively

Stop Looking at CRM Lead Duplication Negatively

During some recent conversations, I’ve discovered that dealerships continue to mistakenly perceive CRM lead duplication badly. I strongly believe we …

Don’t Just Sell, but also Retain CPO Buyers

Don’t Just Sell, but also Retain CPO Buyers

By Ryan Williams, president, Fidelis PPM Customer loyalty does not necessarily translate into repeat business for your auto dealership. What drives meas…

2017 Presidents Club Insights - Patrick McMullen

2017 Presidents Club Insights - Patrick McMullen

Listen to what Patrick McMullen from MAXDigital has to say about the future of automotive, what dealers can do today to prepare, and how DrivingSales Presi…

Why do People Share Content with Others?

 

Have you wondered why certain things online go viral? Why do we share each other’s blogs, links, and video content? Think about it. Is it because you want to promote a brand? No. Is it because you follow a user religiously and want to share everything and anything they post? Nope. 

People share content because it makes them look smart/insightful/funny/..etc. In fact, back in 1966 Ernest Dichter’s study on Word of Mouth reveals 64% of sharing is about the sharer, themselves, desiring to:

  • gain attention
  • show they have inside info
  • help
  • reach out
  • show friendship
  • show humor
  • provide information


Only 33% has anything to do with the actual product or brand experience.

Sharing online content is an integral part of modern life. People forward newspaper articles to their friends, pass YouTube videos to their relatives, and send restaurant reviews to their neighbors. Indeed, 59% of people report that they frequently share online content with others (Allsop, Bassett, and Hoskins 2007), and someone tweets a link to a New York Times story once every four seconds (Harris 2010). Emotional aspects of content may also affect whether it is shared or not. Many people discuss their emotional experiences with others and customers report a greater word of mouth if they feel their level of customer service they received was extremely satisfactory. Remember that Publix woman that shared her experience at a local store? 

Angus Nelson, founder of Daddyapproves.com states, “You and I share out of our own self-interest. The goal is to cause followers to feel powerful ...about themselves. On one level, this may seem like you're feeding people’s narcissism. However, on another level, your brand has an incredible opportunity to generously serve and help others. And it’s this very perspective that makes all the difference in how your content is perceived.”

Why do you think we share certain things and not others? Post your thoughts in the comment section below!

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