1,000 dealers share their thoughts about chat, text and messaging in general...and how these communications pay off. SEE HOW
I understand how important leads are, I mean I work for a company that supplies a service to dealerships that ensures quality conversations, leads and sales appointments. That’s why I decided to investigate dealership lead follow up processes across the country and to say the least, I am disappointed.
Out of the several emails I’ve received in response to a website form I submitted, only onedealership took the time to READ my email and answer my questions quickly. I also submitted a lead in Spanish (being Boricua) and it took three emails for someone to finally realize the difference in languages. Not to mention, the countless automatic response emails that kept asking for my phone number when I clearly do not want to be contacted by phone.There were also a few auto-response emails asking me if the email address I entered was the correct email to respond to -- is this even necessary?
Your dealership’s online showroom is the best source of quality leads and can have the most powerful impact on your Internet sales. When I look at a dealership’s website, I see the value you can provide potential buyers. However, when your visitors fill out a lead form and receive a handful of template emails, that’s when the value drops significantly.
You can have the best website design in the industry and have tested your websites pages over and over again to ensure the highest conversion rates. But, when your internal processes dictate that gathering a visitor’s contact information is more important than answering their questions first, all of your website optimization efforts will be for nothing.
My experiences lead me to write our newest eBook, Automatic Lead Follow Up Is Killing Your Dealership’s Sales. In this eBook, I provide 7 tips to improve your follow up processes and point out follow up activities that, when corrected, can lead to a boost in your sales. You’ll learn everything from asking proper follow up questions in your response emails to writing email subject lines which entice shoppers to open your emails.