As with any company or team, we all know that it starts at the top. The manager is the leader and driver of overall performance. A skilled and talented manager knows what processes, policies and procedures need to be in place in order to achieve maximum productivity.
Do you have the right leader in your BDC?
One of most important factors of a successful BDC team is the constant training and coaching of your agents. This is critical for building the skills that lead to a higher number of appointments created.
Are you conducting daily training and coaching sessions with your team?
How many KPIs is your BDC team tracking?
In sports, if you don’t have a “game plan” or “playbook”, it’s difficult for each player to understand their assignment and responsibilities in each play. The same applies to a BDC. Your team must understand their position and duties.
Does your BDC team clearly understand the "game plan" and their role in that plan?
If you want to take your BDC to a new level of productivity in 2019, then addressing these 4 critical issues has to be a top priority.
The will to WIN is only exceeded by the will to PREPARE.
Are you prepared for 2019?