Kolbe Meier

Company: Blueprint, Inc

Kolbe Meier

Blueprint, Inc

Dec 12, 2018

The Top 4 Reasons BDCs Fail To Reach Their True Potential

The Top 4 Reasons BDCs Fail To Reach Their True Potential

 

  • 1. The Wrong BDC manager at the helm.

As with any company or team, we all know that it starts at the top.  The manager is the leader and driver of overall performance. A skilled and talented manager knows what processes, policies and procedures need to be in place in order to achieve maximum productivity. 

  • They are a skilled coach, trainer, and leader. They understand how to select and assemble the right team and they have the critical skills needed to drive results from each team member.

Do you have the right leader in your BDC?

 

  • 2. Lack of consistent training and coaching.

One of most important factors of a successful BDC team is the constant training and coaching of your agents. This is critical for building the skills that lead to a higher number of appointments created.

  • If you’re going to build your BDC into a proficient, high performing profit center, training has to be the cornerstone of your efforts. 

Are you conducting daily training and coaching sessions with your team?

 

  • 3. Lack of Key Performance Indicators to measure performance.
  • If you don’t measure it, you can’t manage it and if you can’t manage it, you can’t improve it. Based on the last 100 audits we conducted, the average BDC is tracking less than 4 KPIs.

How many KPIs is your BDC team tracking?

 

  • 4. No specific policies, procedures or job description.
  • In sports, if you don’t have a “game plan” or “playbook”, it’s difficult for each player to understand their assignment and responsibilities in each play.  The same applies to a BDC. Your team must understand their position and duties.

  • A detailed job description is crucial for setting proper expectations and establishing minimum standards. An established set of policies and procedures help build structure and govern the department. Without this, it becomes difficult to hold your team accountable.

Does your  BDC team clearly understand the "game plan" and their role in that plan?

 

If you want to take your BDC to a new level of productivity in 2019, then addressing these 4 critical issues has to be a top priority.

The will to WIN is only exceeded by the will to PREPARE.

Are you prepared for 2019?

Kolbe Meier

Blueprint, Inc

CEO

I started in the business on the line selling cars in 1986. For the past 22 years I've provided training and consulting services to dealers throughout the USA, building two different companies that focus only on Sales and Service BDCs. I have a passion for helping dealers grow their bottom line by maximizing the current opportunities being presented to them via the telephone. I've had the good fortune to work with many of the top dealers, refining our processes and strategies in the "trenches" at many of the world's largest auto dealers.

1045

No Comments

Recommended Posts

Scheimpflug: The Engine Behind New York’s Creative Vision

In a city that never stops creating, Scheimpflug stands as a cornerstone for independent filmmakers, photographers, and producers alike. As a premier camera and lighting rental house in New York, we’re more than just a source for top-tier equipment…

scheimpflugg flugg

napollo

45
April 29th

1. Custom Gifts Show Thoughtfulness

In the corporate world, employee appreciation isn’t just about saying “thank you” once a year—it’s about consistently showing your team how much they mean to your business. While generic gifts like mass-produced mugs or plain pens might see…

stweedmarketing stweedmarketing

napollo

31
April 29th

Premium Probiotic for Mental Health: Omni-Biotic Stress Release & Stress Management

Premium Probiotic for Mental Health: Omni-Biotic Stress Release & Stress ManagementEnhancing Mental Clarity and Emotional BalanceFor individuals struggling with stress and anxiety, or anyone seeking improved mental clarity and emotional balance, …

SEO@omnibioticprobiotic omnibioticprobiotics

napollo

30
April 29th

Powering Online Growth with Expert Ecommerce Management Services

Powering Online Growth with Expert Ecommerce Management ServicesRunning an online store isn’t just about having a nice-looking website—it’s about maintaining a seamless shopping experience, ensuring consistent performance, and staying ahead of …

napollosoftware software

napollo

31
April 29th

Sustainable Flooring Options to Elevate Your Eco-Friendly Home Renovation

When you’re dreaming up your next home renovation, flooring might not be the first thing on your list—but it should be. The material beneath your feet plays a huge role in how your space feels, performs, and, most importantly, how much of an impa…

parmafloor parmafloors

napollo

26
April 29th