Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Lauren Cummins

Lauren Cummins Automotive Product Marketing Manager

Lauren Cummins Blog Posts

Transform the Phone Culture at Your Dealership Right Now in 5 Easy Steps

Transform the Phone Culture at Your Dealership Right Now in 5 Easy Steps

As a dealer, the phone can be a sore subject. At this point, you’ve probably tried just about everything-- phone scripts, call coaching, incentives to ma…

How to Train Your In-Store BDC Team to Properly Handle Phone Calls

How to Train Your In-Store BDC Team to Properly Handle Phone Calls

Choosing to have an in-store BDC has long been a challenge for dealers. BDCs are often plagued with problems including a lack of overall staff motivation a…

Is Your Dealership Prepared for the Rise of Subprime Loans in 2015?

Is Your Dealership Prepared for the Rise of Subprime Loans in 2015?

Bad credit will be no road block for car buyers in 2015. The number of subprime auto loans are rising, and experts say this will have a large impact on car…

Romancing the Customer: Gaining a Buyer's Trust on the Phone

Romancing the Customer: Gaining a Buyer's Trust on the Phone

The words sleazy and salesman are often used in the same sentence-- unfortunately, for good reason. With commission on the front of their mind, and the cu…

7 Steps to a Perfect Phone Call with a Sales Prospect

7 Steps to a Perfect Phone Call with a Sales Prospect

3 Misconceptions Dealers Have About Staff Phone Performance

3 Misconceptions Dealers Have About Staff Phone Performance

Your sales guys are great on the showroom floor, closing deals left and right. So they’re clearly just as charming on the phone, right? Wrong. The bigg…

3 Phone Training Strategies That Apply to Every Department at Your Dealership

3 Phone Training Strategies That Apply to Every Department at Your Dealership

What do your BDC, sales department and service department all have in common? The phone. Though each department is very different, talking with prospective…

6 Reasons To Call (Not Email) A Prospective Buyer

6 Reasons To Call (Not Email) A Prospective Buyer

I used to work at a company that contacted all of their clients through email. I would rarely make a call or handle any calls that came into the office. Sh…

Why Millennials stopped valuing car ownership

Why Millennials stopped valuing car ownership

Millennials have served as the hardest market to crack when it comes to the automotive industry. Dealers are constantly coming up with new tactics to convi…

6 Ways To Drop The Salesman Stigma With Effective Communication

6 Ways To Drop The Salesman Stigma With Effective Communication

The automotive industry would be nothing without good customer service. Anyone can go online and look at a car, but the sale is all determined by how helpf…

3 Reasons Why Customer Service Should Be the Most Important Service at Your Service Center

3 Reasons Why Customer Service Should Be the Most Important Service at Your Service Center

  First impressions are everything. If you walk into a store and are not greeted with a “Hello” or “Can I help you find something?” it quickly pu…

Suggested Posts

Recent Comments

 Unlock all of the community & features  Join Now