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Exclusive Blog Posts

What People Are Looking For In An Auto Repair Shop

What People Are Looking For In An Auto Repair Shop

Those who have been involved in some sort of accident have the next step of finding an auto repair shop. These shops are not all created equal as some are …

One Price Selling – What Are You Waiting For?

One Price Selling – What Are You Waiting For?

Most Dealers are closer to a One Price Selling sales process than they may realize. If you’re an excellent pre-owned dealer you’re basically no…

What Is Your Chemistry With Women Buyers?

What Is Your Chemistry With Women Buyers?

Wow, its December. Last month of the year. Now is the perfect time to begin to reflect on the customer processes, engagement and strategies you have in pla…

Want to Advance in Business? Here are a Few Ways to Stay on Top of Your Game

Want to Advance in Business? Here are a Few Ways to Stay on Top of Your Game

If it’s time for you to take the next steps in your career, there are some tried-and-true methods that can ensure your success. All business professi…

BDC training for 2017

BDC training for 2017

  We have a service and sales bdc team for each of our stores. One is a Hyundai store and the other is a Chevrolet store. We have Three sales Bus…

What Makes Web Based CRM the Better Option

What differentiates this form of CRM from the traditional one is that businesses do not buy software licenses neither are they required to install the application to their existing infrastructure. As such, customers subscribe to this system and they access it through the internet. After payment of the subscription fee as agreed, the customers will simply log into their web based CRM directly and enjoy the services offered.

Benefits of web based CRM

The major benefit offered by this model of CRM solution is that the application is deployed in a fast manner and businesses are saved the troubles of going through the lengthy and costly process of software installation. In addition, since web based CRM

 means that the business-owned software is absent, this means that the cost of investing in this service is lower and additional operational costs are greatly reduced. As such, the client using the web based Customer Relationship Management solution is saved from the troubles of hiring the expensive 

system engineers for maintenance of their hardware infrastructure.

Low implementation cost

Cost of implementation is also lower when it comes to web based CRM unlike the traditional software CRM. However, a business should be careful if it opts to go for this option as a way 

of trimming its expenses on this rather crucial service. As in other cases, the cost of an IT project is mostly determined by the specific requirements of the business. Nevertheless, web based CRM comes with the advantage of enhanced accessibility to standard solutions offered by the online vendor, which is itself a unique benefit in its own right. However, the only problem is that, in most cases, standard implementation might not be capable of fulfilling all the crucial business needs. However, as highlighted ab

ove, this will always depend on the specific business requirements and can’t be generalized.

Enhances customization

Another key factor that makes web based CRM (or web-basiertes CRM - using the German term) the better option is that it enhances customization according to the unique requirements of the business. However, while customization is always beneficial to the business, it is essential to keep in mind the fact that more customization translates to increased cost of the budget. As such, depending on the limits of your budget, you should be able to determine the extent of customization that you need.

Supports numerous functionalities

Unlike the traditional CRM, web based CRM is able to support a wide range of functionalities which are all geared to making your business a success. For instance, the solution will support lead management, SFA, partner management, opportunity management, customer support, e- commerce and performance management. Then, depending on the specific business, there are additional niche functionalities which can be supported such as E-learning, self-services suppliers and quality management. Recently, web based CRM has been integrated into the online marketing strategies of businesses which has translated to even more success of the enterprises using this form of CRM.

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