By creating better communications internally and externally for your service department you can do the following:

1. Raise Revenue in the service department
2. Build more trust with customers
3. Reduc no shows 
4. Increase Inbound marketing tools
5. Improve operational efficiency 
6. Better and more efficient internal communications 
7. Raise customer satisfaction and retention 
8. Increase CSI engagement

Here is a link to the article: http://fixedopsmag.com/magazine/janfeb2018/html5.html#page/68