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From: Jared Hamilton
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Lindsey Auguste

Lindsey Auguste Business Intelligence Specialist

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Dealer Satisfaction Award Recipients Announced

When the dealer community speaks, DrivingSales listens, and the dealers have made their voices heard loud and clear on which vendors in the industry have met and exceeded the needs of their dealership customers.  In recognition of these service providers who are leading the way in innovation, performance and customer service, DrivingSales today presented the Dealer Satisfaction Awards to the top three companies in each of 14 categories at the third annual DrivingSales Dealer Satisfaction Awards Breakfast at the Bellagio Las Vegas.

The DrivingSales Dealer Satisfaction Awards measure dealer satisfaction by allowing dealers to rate and review their vendors on our Vendor Ratings platform.  Thousands of dealers spoke up in not only recognizing the excellence of their vendors, but more importantly, helping their dealer peers make the informed vendor decisions that can ensure growth, profits, and greater dealer satisfaction throughout 2012.

The 2011 DrivingSales Dealer Satisfaction Award Recipients are (listed by category):

Call Management

CallSource – CallTracking :: Highest Rated

Callbright®– Inbound Lead Tracker :: Top Rated

Who’sCalling – Who’sCalling :: Top Rated

Chat

ContactAtOnce! LLC – ContactAtOnce! AutoDealer Chat :: Highest Rated

ActivEngage – ActivEngage Chat :: Top Rated

Dealer e Process – PRO-ACTIVE Live Chat :: Top Rated

CRM / Fixed Ops

CIMA Systems – CIMA Car Care Service Menus :: Highest Rated

ADP Dealer Services – ADP CRM :: Top Rated

Dealer e Process – Virtual Service Consultant :: Top Rated

CRM Sales Dept.

Dominion Dealer Solutions – Autobase CRM :: Highest Rated

CAR-Research – CAR- Research XRM :: Top Rated

DealerSocket – DealerSocket CRM :: Top Rated

DMS Providers

Reynolds and Reynolds – Reynolds ERA DMS :: Highest Rated

ADP Dealer Services – ADP DMS :: Top Rated

DealerTrack – DealerTrack Dealer Management Services :: Top Rated

Internet Lead Management System (ILM)

Dominion Dealer Solutions – AVV Web Control :: Highest Rated

DealerSocket – DealerSocket ILM :: Top Rated

VinSolutions – VinSolutions MotoSnap ILM :: Top Rated

Inventory Pricing Tools

vAuto – vAuto - Pricing, Appraising, Stocking, & Merchandising Tools :: Highest Rated

VinSolutions – MotoSnap Market Pricing Analysis :: Top Rated

eCarList – eCarList TrueTarget :: Top Rated

Mobile Sites

Dealer.com – MobileSites :: Highest Rated

Cobalt – Cobalt Mobile Websites :: Top Rated

VinSolutions – MotoSnap Mobile Websites :: Top Rated

New Car Leads

Dealix – New Car Leads :: Highest Rated

Cars.com – NewLeadsPlus :: Top Rated

ZAG – Zag Sales Strategy :: Top Rated

Owner Marketing

J&L Marketing, Inc. – Sales Events :: Highest Rated

CIMA Systems– Complete Virtual BDC :: Top Rated

Dominion Dealer Solutions – @utoRevenue :: Top Rated

SEM / PPC

Dealer e Process – Dealer e Process SEM :: Highest Rated

PCG Digital Marketing – PPC Management Service :: Top Rated

POTRATZ – Search and Behavioral for Website and Mobile :: Top Rated

SEO

eXtéresAUTO – eXtéresAUTO - SEO :: Highest Rated

Dealer e Process – Power PageRank SEO :: Top Rated

PCG Digital Marketing – SEO & Strategic Internet Marketing :: Top Rated

Used Car Advertising

AutoTrader.com – Used Car Advertising :: Highest Rated

Cars.com – Cars.com Online Advertising :: Top Rated

Dealix – UsedCars.com :: Top Rated

Websites

Dealer e Process – Dealer e Process Dealer Websites :: Highest Rated

DealerFire – DealerFire Custom Websites :: Top Rated

DealerOn – Flex Sites :: Top Rated

Full award results are available online at dealersatisfactionawards.com, as well as showcased in the Q1 2012 issue of DrivingSales Dealership Innovation Guide. You can also find broadcast coverage of the DrivingSales Dealer Satisfaction Awards breakfast ceremony on DSTV following the NADA convention.

Congratulations again to all of the recipients of the Dealer Satisfaction Awards and to the thousands of dealers who recognize the importance of providing honest, real-time feedback on their vendors to keep our industry moving forward. 

Jim Bell
Great list of winners and all well deserved.

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