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Jared Hamilton
From: Jared Hamilton
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Exclusive Blog Posts

Women in the Dealer Workforce: Where We Are & Where We Can Go

Women in the Dealer Workforce: Where We Are & Where We Can Go

It’s no secret that women make up a small portion of the dealer workforce and turnover among women is high. By not attracting and retaining women in the …

Car Subscriptions - Q and A with Bill Playford

Car Subscriptions - Q and A with Bill Playford

I had the chance to interview Bill Playford about car subscription services, and how they're going to change the marketplace. Take a look what this ins…

Be The Exception

Be The Exception

How brilliant marketers find and follow what makes their stories different in a world full of average content DrivingSales is excited to announce th…

Keeping Up with the Joneses in Quick Lube

Keeping Up with the Joneses in Quick Lube

More than half of all sales customers will abandon your dealership’s service department in the first year. It’s a widely varying statistic &nda…

It Has Never Been Easier To Be Average

It Has Never Been Easier To Be Average

It has never been easier to be average. This post was written by Jay Acunzo, who will be speaking at the upcoming DrivingSales Executive Summit in Octob…

How Live Chat is related to Conversions

Amongst different customer support software or channels, live chat is now widely-accepted tools. And since the boom in social media and personalized messaging, chatting has become even more essential not just in personal life but in corporate world, too. Many industry leaders are now aggressively deploying live chat software for customer service excellence.


But, how does it help businesses? Not only do live chat provides website visitor instant answer to their queries but the kind comfort level it gives to both the communicators enables a sales representative or customer care executive expands conversions for grabbing more opportunity . Additionally, it also creates a direct relationship between representative and the prospects and existing customers with likelihood of converting opportunity into leads.

But, proactive chat is important to provide customer great experience. On high-traffic sites, it has been found that the website visitors are more likely to buy stuff when they are engaged proactively. In the same league, what’s more important is clearly addressing what your potential customers expect from the moment they contact you (or, vice-versa).  Because 99% potential buyers don’t need superfluous things, they just need what is essential for them.

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