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Jared Hamilton
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Live2 Support

Live2 Support Executive

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How to Self-Identify the Right Enterprise Live Chat Solution for your Business

For many organizations, from small to large scale, today, Live Chat solutions have undoubtedly become the most important tool to develop dynamic and prompt relations with customers. Because of these Live chat solution’s flexibility and advance features at affordable cost, many businesses prefer to apply it selectively and extensively to their IT department to reap the benefits of instant communication with their prospects and existing customers. In fact, many businesses are extensively integrating chat facility with their different applications (CRM, CMS, and Ecommerce websites) to gain the leverage of minimum investment and low operational expenses.

While integrating a chat software, significant opportunities for cost saving exist. However, there are still some valuable points that need to be considered when you opt for a chat solution.

So what you need to know?

  • No matter what your specific needs are, a Live Chat solution should get you custom solutions according to your specific needs.  
  • Is Plug-ins and codes easily available with proper documentation and guide to help you instantly integrate the chat features into your CRM, CMS, Ecommerce website, or any other business website?
  • Test it extensively. Does the chat solution run on different platforms (Windows, Mac, and Linux)?
  • Take a close look at real-time visitor monitoring, preferences & setting control, supervising and reporting features, and and view footprints for better assistance.
  • Does the chat solution allow you for canned response, spell checker, dictionary, transfer chat, send or exchange file?
  • How is the company’s instant services and support to its product to enable your become business more agile? You can get a good idea by reading some reviews or testimonials of existing clients. 
  • Always ensure that you first opt for 30-day FREE trial period of the software. This can help you analyzing the flexibility and features of the chat solution.
  • Check how is the performance of the chat software under the heaviest load. 
  • Make sure to run some background checks on the service provider (company) to know about its infrastructure and technology. You can research on Internet about the company’s background and history as well as contact some of the earlier or existing clients who gave testimonials to the development firm.
  • Check whether the company provides Mobile apps for iPhone, Android devices or Windows phone? 
  • Most importantly, when determining the relevancy of proceeding with a live chat solution, a total cost evaluation must be considered on the long-term basis.

Here is the perfect fit.

Live2Support provides an instant point of contact between your business and your customers through its robust, secure and reliable Live Chat solution. Over the years, the company has redefined the way chat solution supports the core businesses. Besides from its feature-rich, a breeze to implement and easy to use capabilities, Live2Support is the least expensive chat solution with features that might cost you 4 times less money in comparison to other Live Chat solutions. It also comes with three packages Gold Package, Silver Package, and Bronze Package to meet your different business needs. If you're interested in knowing more about Live2Support (which also comes with 15-Days FREE trial period), visit http://www.live2support.com. 

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