Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Mark Curcio

Mark Curcio Director

Exclusive Blog Posts

Being a Relevant Service Department

Being a Relevant Service Department

The latest news out of the auto industry is that Amazon, everyone’s favorite online retailer, is investing $700 million into the electric truck a…

automotiveMastermind Talks Predictive Analytics

automotiveMastermind Talks Predictive Analytics

We conducted a lot of interviews with thought leaders at NADA 2019, and we will be posting them in the community for the next few weeks.   I…

[WEBINAR] Your GamePlan to Triple Your BDC Close Rate Without Breaking the Bank

[WEBINAR] Your GamePlan to Triple Your BDC Close Rate Without Breaking the Bank

Matt Weinberg, SVP of Consumer Experience at Drive Motors, presented our latest webinar.  He discusses the evolution of the Internet lead and shows …

Advances in Inventory Management

Advances in Inventory Management

 We collected a ton of interviews at NADA, and throughout the coming weeks we'll be releasing them.  John Hensman, General Manager at Hom…

3 Steps to a Better Hiring Process

3 Steps to a Better Hiring Process

Somewhere out there is the perfect candidate for your job opening, but finding that person can be a challenge. How much thought and time do you put into yo…

Examining Time to Line

One of the most important, yet overlooked, metrics in a used vehicle operation and key to managing the pre-owned inventory effectively is maintaining an efficient time to line metric.  Time to Line is the concept that refers to how long it takes for a vehicle to become “retail ready” for the front line of the pre-owned lot.  This metric entails accounting for the following;

  • - Transportation of the vehicle to the dealership

  •  

  •  

  •  

  •                 

- Mechanical inspection of the vehicle

  • - Repair work on the vehicle (mechanical, tires, brakes)

  •  

  •  

  •  

  •  

  •  

  •  

  •  

  •  

  •  

  •  

  •  

  •  

  •  

  •  

- Reconditioning of the vehicle

Developing a tracking system or utilizing software like Rapid Recon (https://rapidrecon.com/)  that tracks and monitors the time and location of each pre-owned vehicle is the most efficient way of managing this important aspect of the pre-owned inventory.

Holding costs refer to the carrying cost of inventory incurred from the operation of the pre-owned department.  These costs include storage and fixed overhead excluding variable expenses.  NCM and NADA data estimates that the average holding per day, per vehicle is forty dollars.  Many dealers have shown even greater daily holding costs. 

  • - At $40 holding cost, a 12-day time to line costs a dealership $480 per vehicle

  • - At $40 holding cost, a 16-day time to line costs a dealership $640 per vehicle

When compared to the average gross profit per vehicle on the sales side, we realize that slow time to line processes directly impact the net profit.  Time to line is an invisible cost from the front end of the pre-owned department, it’s only when we calculate the holding cost factors that we realize how much a slow or inefficient process can impact the bottom line. 

Needless to say, if you look at this from the other side of the coin, reducing the amount of time to line will also reduce your holding costs.  Here at VAN, we are constantly on the lookout for best practices to improve time to line.  Acquiring vehicles from private sellers is a great way to dramatically improve time to line, transportation costs and several days of the associated holding costs are eliminated as consumers bring their vehicles to the dealership. 

We’ve interviewed Dennis McGinn, CEO of Rapid Recon; Mike Anderson of Rikess Group and benchmark methods that support the improvement of your time to line metric.  Below are a few of the best practices that we see supporting a strong time to line metric.

  • - Assigning a Service Advisor to oversee the repair and reconditioning for pre-owned

  • - Agreeing on threshold approvals for the most common repairs and replacements

  • - Prioritizing and sequencing the repair and reconditioning work to be completed

  • - Tracking the stages of repair and reconditioning processes at all times

  • Examining your pre-owned work flow, implementing a monitoring system to review for efficiencies and refining these processes will result in thousands of dollars of savings per month, avoid losing track of vehicles and reduce the stress of getting pre-owned vehicles ready for sale.  

  •  

 

Bart Wilson

Great info Mark.  Time to line can really impact used car profits.  I see huge value in the communication between service and the Used Car Manager.  Used Cars wants to make a 4 pounder on the car and service wants to do a ton of work to it.  Do those thresholds solve this problem?

Mark Curcio

Great question Bart! The thresholds go a long way to finding common ground on what is both necessary and mutually beneficial for both departments. Using a tire tread threshold for replacement males a lot of sense, for example. 

 Unlock all of the community & features  Join Now