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Jared Hamilton
From: Jared Hamilton
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Mark Dubis

Mark Dubis Marketing Consigliere

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What Happens When Sleaze Meets Stupidity

I just read this review on a dealership's website. It upset me at two levels. One, I'm wondering how could this salesperson sleep at night and Two, how stupid is this consumer to not read the paperwork he is signing.  I would like to hear your thoughts. 

My wife and I went in to buy a 2014 (Vehicle Name)  at XYZ Motors in Fort Myers, Florida we looked at a few cars and the salesman said he had just the car we wanted.9d27a1ac3d7ee048273d995828dc9568.jpg?t=1was a 2013. They arranged the car insurance for me through my agent I thought they were being nice but did they do it to keep me from seeing the car was a 2013? The arranged my loan through my Credit Union was this to keep me from seeing it was a 2013? A week later when I realized the car was a 2103 at the LeeWay car pass office when they read off the car registration it was a 2013. This is the first time I realized the car was a 2013. When I called the Salesman, he said you signed the paper work! It’s my fault I just signed the papers where they told me to I did not read them. I thought they were honest people. Another lesson learned at age 65. I want to warn others as to how this dealership works. They took advantage of me and my wife and never said the car was a 2013 I want to let others know buyer beware. 

-----end of review-----

Is this kind of activity acceptable at your dealership or in our industry?  

Do we just have to accept this as part of the status quo of auto retailing?  

Tom Gorham
Sleaze and stupidity are good words for this type of activity.
Tim Scholtes
There is not looking at the paperwork, which is what all of my customers do because they trust me and then, really not looking at any of the paperwork. People never read the backside of a finance contract, but they certainly see or look at the description on the top page, you know the very first page that says what you are buying? I'm thinking this is a made up story. I always start by stating what they are buying, then the price, then any options or taxes, the total, interest rate, payments, etc. How can a car be delivered without stating the basics, forget the government BS and the backside legaleize. Did this guy just say, please sign here ! without a word about the transaction. Must be a Florida Thing. "Just Sign Here Folks and you can drive away!" This guy should put on a magic show!
Jim Bell
It is kind of mind boggling that the customer didn't look at the paperwork as they were signing it. It is a bigger shame that this salesperson and sales manager let the customer think it was a 2014. That is very deceptive. I'm guessing if they took this to court, the customer will win this fight with a good attorney.
Dave Martinson
That dealer doesn't seem very concerned with repeat business. While it's true that it wasn't too bright on the customer's part to not read a contract, they did do something right:they they left a review, which will haunt the dealer when individuals (and potential customers) like Mark find it so easily online.
Joshua Michael Friedman
Just a thought. Did you interview the dealership to get their side if the story?

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