CDK's purchase of Auto/Mate may create a major disruption in the dealer management system (DMS) industry. Here is our take. DOWNLOAD
I just read this review on a dealership's website. It upset me at two levels. One, I'm wondering how could this salesperson sleep at night and Two, how stupid is this consumer to not read the paperwork he is signing. I would like to hear your thoughts.
My wife and I went in to buy a 2014 (Vehicle Name) at XYZ Motors in Fort Myers, Florida we looked at a few cars and the salesman said he had just the car we wanted.was a 2013. They arranged the car insurance for me through my agent I thought they were being nice but did they do it to keep me from seeing the car was a 2013? The arranged my loan through my Credit Union was this to keep me from seeing it was a 2013? A week later when I realized the car was a 2103 at the LeeWay car pass office when they read off the car registration it was a 2013. This is the first time I realized the car was a 2013. When I called the Salesman, he said you signed the paper work! It’s my fault I just signed the papers where they told me to I did not read them. I thought they were honest people. Another lesson learned at age 65. I want to warn others as to how this dealership works. They took advantage of me and my wife and never said the car was a 2013 I want to let others know buyer beware.
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Is this kind of activity acceptable at your dealership or in our industry?
Do we just have to accept this as part of the status quo of auto retailing?