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Jared Hamilton
From: Jared Hamilton
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mark rask

mark rask Digital marketing manager

Exclusive Blog Posts

Keeping Up with the Joneses in Quick Lube

Keeping Up with the Joneses in Quick Lube

More than half of all sales customers will abandon your dealership’s service department in the first year. It’s a widely varying statistic &nda…

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It has never been easier to be average. This post was written by Jay Acunzo, who will be speaking at the upcoming DrivingSales Executive Summit in Octob…

Lose a Sale, Save a Life: When a Test Drive Tests the Legal DUI Limit at Car Dealerships

Lose a Sale, Save a Life: When a Test Drive Tests the Legal DUI Limit at Car Dealerships

Seasoned car dealers and sales professionals are true masters of relationship marketing.  A vehicle purchase is an important decision for consumers, a…

7 Attitude Tips to help you Succeed in the Car Business

7 Attitude Tips to help you Succeed in the Car Business

I have found that one of the greatest traits of all the best salespeople to ever sell is a positive attitude. I experience it first hand in my own life, …

How Well Are Your Digital Campaigns Really Performing?

How Well Are Your Digital Campaigns Really Performing?

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Business development center requirements

d7aae8a5b54bfa41047e5147b9949b1c.jpg?t=1We puchased a Chevrolet store last August. We have just put a BDC department together for that store. We have had a BDC department for 4 years in our Hyundai store which is located one hour away from the Chevrolet store. We will have all of the BDC reps for both stores located at the Hyundai store. We are trying top get ready for our first audit from General motors.

We have developed scripts for every type of sales call. we also have documented processes on how to handle that. we are trying to get a concierge board in the showroom for sales appointments as well.

We also have a service BDC person for this store and have all of the above things for them as well. we do still have to document a few of the processes for this team.

I have a few questions for the Gm dealers in the community

1. Have you experienced this audit?

2. Is the score based on sales and service?

3. Is it ok for my chevy bdc reps to be working in a call center off site?

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