Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
mark rask

mark rask Digital marketing manager

Exclusive Blog Posts

Design: The Driving Factor Behind Showroom Sales

Design: The Driving Factor Behind Showroom Sales

Many factors go into creating a successful showroom. While often overlooked, design plays an essential role in the customer experience and overall success …

5 Reasons You Should Seek Out Consumer Generated Content

5 Reasons You Should Seek Out Consumer Generated Content

It may seem like a good idea to always be the one writing about your dealership, but in reality consumer-generated content is as important, if not more so,…

DealerRater Reviews now Available on Cars.com

DealerRater Reviews now Available on Cars.com

DealerRater pushed a press release today that they have pushed reviews to the Cars.com Platform. According to the press release, this is about three millio…

Why Should You Attend NADA 2017

Why Should You Attend NADA 2017

As you investigate the possibility of attending NADA in New Orleans this year, you might be questioning the benefits of attending. It’s possible that…

The Most Wonderful Time of Year for Luxury

The Most Wonderful Time of Year for Luxury

It’s that time of year again: lights line the houses, the air is brisk, and luxury manufacturers are trying to make sure their vehicles are the best …

Business development center requirements

d7aae8a5b54bfa41047e5147b9949b1c.jpg?t=1We puchased a Chevrolet store last August. We have just put a BDC department together for that store. We have had a BDC department for 4 years in our Hyundai store which is located one hour away from the Chevrolet store. We will have all of the BDC reps for both stores located at the Hyundai store. We are trying top get ready for our first audit from General motors.

We have developed scripts for every type of sales call. we also have documented processes on how to handle that. we are trying to get a concierge board in the showroom for sales appointments as well.

We also have a service BDC person for this store and have all of the above things for them as well. we do still have to document a few of the processes for this team.

I have a few questions for the Gm dealers in the community

1. Have you experienced this audit?

2. Is the score based on sales and service?

3. Is it ok for my chevy bdc reps to be working in a call center off site?

 Unlock all of the community & features  Join Now