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We puchased a Chevrolet store last August. We have just put a BDC department together for that store. We have had a BDC department for 4 years in our Hyundai store which is located one hour away from the Chevrolet store. We will have all of the BDC reps for both stores located at the Hyundai store. We are trying top get ready for our first audit from General motors.
We have developed scripts for every type of sales call. we also have documented processes on how to handle that. we are trying to get a concierge board in the showroom for sales appointments as well.
We also have a service BDC person for this store and have all of the above things for them as well. we do still have to document a few of the processes for this team.
I have a few questions for the Gm dealers in the community
1. Have you experienced this audit?
2. Is the score based on sales and service?
3. Is it ok for my chevy bdc reps to be working in a call center off site?