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Jared Hamilton
From: Jared Hamilton
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Mark Rask

Mark Rask Digital Marketing manager

Exclusive Blog Posts

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Improving Service CX: Dealing with Additional Services

In our month-long series on improving the customer experience in the service department, we now look at the second-most common issue identified by cust…

MDP 033 | NADA: National Automobile Dealers Association

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#nada #nadashow #nada2020 #corksoakers Join David & David talking about The National Automobile Dealers Association, The NADA Show 2020 plus The Cat…

MDP 034 | Facebook - Automotive Playbook for Dealers

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How to Improve the Sales to Service Handoff

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With fixed ops departments shouldering more of the profitability burden in dealerships, the ability to retain customers is more important than ever. Yet, n…

WEBINAR RECORDING - How to Build a Winning Employee Acquisition Strategy

WEBINAR RECORDING - How to Build a Winning Employee Acquisition Strategy

  If there is a constant in dealerships today, it is that they need to acquire and retain high-quality employees. In this webinar, we will p…

New location is coming along!

 As you probably know I have been doing a series of blogs on the construction and launch of our new Hyundai store. It is really coming along now! We are looking at opening at either the end of the first quarter or the beginning of the 2nd quarter. This is a store that is being built from the ground up.

 

 We are now at a point where we are really starting to have some fun with it. We actually met this month with people to order furniture for the entire store. We are also going to a desk free sales environment on the sales floor at that store so we have started transitioning a few of our salespeople to tablets as well. That alone has been a challenge. We do however feel that it is important to go ahead and get used to those.

 

 As I stated in the last blog we are also starting to use videos that have been done at the new site as a recruiting tool. People in the community are staring to get very excited about the project.

Here is a link to our latest video on the project https://www.youtube.com/watch?v=jaVl_syXZnY

John Goll

I'm interested to see how the transition for your sales floor (desk-less to open) works out for you along with the transition from PC to Tablets for your reps. Bold change can make all the difference!

Bart Wilson

Mark, we need pics!  Pics pics pics!

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