How much training do you do in each department at your store? We definitely could do a better job on this at our Hyundai And Chevrolet store. I am the digital marketing and bUsiness development manager for both stores. In my bdc and in the sales department all of the employees are required to do the oem required training. In our bdc department we also train every new salesperson on the crm when they start. We dont however (I feel ) have a real consistent process for training. I feel we should have checklists that are signed off on and after that ongoing occasional evaluations and training.
Next week I will be attending leadership training for the new HCM training product that driving sales has come up with. I feel that this will be a huge help!
I am looking for input from the community on what other dealers dealers are using for training!