Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Matt Watson

Matt Watson Chief Technical Officer

Exclusive Blog Posts

How To Find A Reliable Auto Body Repair Shop

How To Find A Reliable Auto Body Repair Shop

Finding a reliable and professional auto body repair shop is not as easy as it sounds. Unfortunately not every mechanic or auto repair shop will have your …

The Gap In Email Success - Part 3

The Gap In Email Success - Part 3

Yes Lifecycle Marketing recently released a study about gaps in email marketing. Check out the other parts of the series here: Part 1, Part 2. &n…

Are Remote Workers Happier Than Office Employees?

Are Remote Workers Happier Than Office Employees?

Here are some interesting insights about remote employees vs. office employees. I know many positions within a dealership don't have the option of remo…

Why You Need a Better Goal for 2017 than Simply “Sell More Cars”

Why You Need a Better Goal for 2017 than Simply “Sell More Cars”

The real driver of vehicle sales isn’t your new online buying widget, it’s access to credit. So, if your dealerships only goal for 2017 is to “sell m…

Car Dealer Protocol for Vehicle Sales to Customers with Built-In Breathalyzers

Car Dealer Protocol for Vehicle Sales to Customers with Built-In Breathalyzers

Working in the automotive industry is a rewarding experience, particularly working for a dealership at the front line of customer service and sales.&nb…

Improving internet response times can improve your closing ratios. Manufacturers are starting to put a huge emphasis on improving response times in 2010. Here are some tips on how to improve your internet response times. 1.    Text messages and email alerts - Immediately notify yourself when new leads are received 2.    Manually sending an email or logging a phone call attempt counts as a response. (Auto-responder emails don’t count.) 3.    Respond to leads from your smart phone if your CRM supports it 4.    Lead “buckets” - Don’t assign leads to any particular person but instead put them in a bucket and whichever sales rep gets to it first, gets it! 5.    Use a fully mobile enabled CRM system that allows you to view complete lead details, send emails and log phone calls. 6.    Unresponded lead alerts - Setup your CRM to email a manager if leads aren’t responded to within a certain timeframe. 7.    Alert prompts within your CRM – Receive popup notifications automatically when new leads arrive. 8.    Use a phone calling service that can instantly call the customer when a lead is received. Response times can be <5 minutes! 9.    Netbook – Use a netbook or laptop on to the go to respond to leads 10.    3rd party monitoring services – They can ensure all leads are being responded to on time. (Some even offer 24 hours monitoring.) Another good idea to help keep your staff on their toes is to do mystery shopping! Automotive CRM Software continues to get more and more sophisticated for handling internet leads and mobile CRM solutions can really assist in improving response times. Matt Watson CTO VinSolutions

 Unlock all of the community & features  Join Now