Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Matt Watson

Matt Watson Chief Technical Officer

Exclusive Blog Posts

How to Trade Binary Options Successfully

How to Trade Binary Options Successfully

Binary options are the new age trading. It sounds pretty simple: you invest your money, choose one platform, choose a broker. Choose a strategy you’l…

Design: The Driving Factor Behind Showroom Sales

Design: The Driving Factor Behind Showroom Sales

Many factors go into creating a successful showroom. While often overlooked, design plays an essential role in the customer experience and overall success …

5 Reasons You Should Seek Out Consumer Generated Content

5 Reasons You Should Seek Out Consumer Generated Content

It may seem like a good idea to always be the one writing about your dealership, but in reality consumer-generated content is as important, if not more so,…

DealerRater Reviews now Available on Cars.com

DealerRater Reviews now Available on Cars.com

DealerRater pushed a press release today that they have pushed reviews to the Cars.com Platform. According to the press release, this is about three millio…

Why Should You Attend NADA 2017

Why Should You Attend NADA 2017

As you investigate the possibility of attending NADA in New Orleans this year, you might be questioning the benefits of attending. It’s possible that…

Improving internet response times can improve your closing ratios. Manufacturers are starting to put a huge emphasis on improving response times in 2010. Here are some tips on how to improve your internet response times. 1.    Text messages and email alerts - Immediately notify yourself when new leads are received 2.    Manually sending an email or logging a phone call attempt counts as a response. (Auto-responder emails don’t count.) 3.    Respond to leads from your smart phone if your CRM supports it 4.    Lead “buckets” - Don’t assign leads to any particular person but instead put them in a bucket and whichever sales rep gets to it first, gets it! 5.    Use a fully mobile enabled CRM system that allows you to view complete lead details, send emails and log phone calls. 6.    Unresponded lead alerts - Setup your CRM to email a manager if leads aren’t responded to within a certain timeframe. 7.    Alert prompts within your CRM – Receive popup notifications automatically when new leads arrive. 8.    Use a phone calling service that can instantly call the customer when a lead is received. Response times can be <5 minutes! 9.    Netbook – Use a netbook or laptop on to the go to respond to leads 10.    3rd party monitoring services – They can ensure all leads are being responded to on time. (Some even offer 24 hours monitoring.) Another good idea to help keep your staff on their toes is to do mystery shopping! Automotive CRM Software continues to get more and more sophisticated for handling internet leads and mobile CRM solutions can really assist in improving response times. Matt Watson CTO VinSolutions

 Unlock all of the community & features  Join Now