Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Megan Barto

Megan Barto Finance Manager

Exclusive Blog Posts

10 Things in Sales that will Never Change

10 Things in Sales that will Never Change

Here is my take on 10 things that will never change in Sales.  When you have a clear understanding of how these 10 things work, you'll undoubtedly…

Are You Selling Service Contracts in the Lane?

Are You Selling Service Contracts in the Lane?

Several dealers reported record months in the service drive. With a record number of RO’s hitting the lanes each day, it is a gold mine for selling s…

Women in the Dealer Workforce: Where We Are & Where We Can Go

Women in the Dealer Workforce: Where We Are & Where We Can Go

It’s no secret that women make up a small portion of the dealer workforce and turnover among women is high. By not attracting and retaining women in the …

Car Subscriptions - Q and A with Bill Playford

Car Subscriptions - Q and A with Bill Playford

I had the chance to interview Bill Playford about car subscription services, and how they're going to change the marketplace. Take a look what this ins…

Be The Exception

Be The Exception

How brilliant marketers find and follow what makes their stories different in a world full of average content DrivingSales is excited to announce th…

Confidence On A Phone Call

Taking a phone up properly is one of the most important things a dealership employee can do.  Keyword is *properly.*  There’s been much talk in the industry about how to properly handle a call.  There’s lots of phone training programs and phone scripts out on the market.  I’ve been on the Phone Ninjas coaching program for several years and it has amplified the results we’ve seen in phone call appointment conversion.  fdc6c3712632ae07e6bdd6f553dc6a9d.jpg?t=1

While it’s important to know what you’re going to say on the phone, and the words you’re going to say to the customer, it’s also important to show confidence when talking on the phone.

The customer is going to hear your words, but they’re also going to hear your voice. The inflections you use are imperative to a successful phone call.  Sure, you may not know the answers to everything, but if you exude confidence when speaking, the customer will feel more inclined to trust you.  Even if you’re saying “I don’t know, but let me find out.”  Say even THAT with confidence! The customers will appreciate it.  

Especially when it comes to pricing (if you have to discuss that, there’s a million ways to not attempt to negotiate over the phone, but that’s for another post), “Our pre-discounted internet price is $109,573.”  If you say that with confidence, the customer is more inclined to be confident in your price!

Look around your showroom floor - the successful sales professionals and managers exude confidence, don’t they? Why shouldn’t you do the same thing on the phone?

 Unlock all of the community & features  Join Now