1,000 dealers share their thoughts about chat, text and messaging in general...and how these communications pay off. SEE HOW
Every day in North America, millions of people utilize search engines with the intent to find answers to their implied questions, or identify solutions for their problems. Think about the last search you conducted online. Was it with the intent to find answers or solve problems? Of course it was.These days, anytime I want an answer for something whether it’s who starred in a movie or how many horsepower a vehicle has, I jump online and begin searching.
Automotive consumers are no exception. When they begin entertaining the thought of a new vehicle, a wishlist (so to speak) of emotional needs and wants is formulated. Most consumers rely on information gathered online from dealer/manufacturer sites, reviews, YouTube, blogs and forums to fine tune that wish list in an effort to determine what they’re really looking for.
This is where you as a dealer have a massive opportunity to help shape the automotive consumer’s purchase decision. The way to attract a larger audience is by providing subtle, informative content via your website. According to Consumer Barometer, your dealership is one of the top places online that automotive consumer go to find information. This means that your website is the perfect medium to produce content that will answer questions and solve problems. As you consistently provide content, you’ll be pegged as the credible source of information that will keep consumers coming back for more.
Today’s consumer is looking for content that will educate and enrich their lives. They desire to learn something useful or something that will advise them about a product or service. Today’s consumer is also looking to be entertained. By combining those three elements (Educate, Advise, Entertain) you’ll be doing something that most of your competitors aren’t and in turn, you’ll dominate the web.
So, what problem does the average customer have? What implied question(s) are they seeking answers to? Often, the toughest part about creating content is figuring out what topics to discuss. As a suggestion, I’d encourage you to put yourself in the customers shoes. Go sit in one of the vehicles in your showroom and ask yourself, “what would I want to know about this vehicle”. You’ll quickly realize that you have a plethora (yes, I just said “plethora”) of topics to cover.
How-to videos, vehicle walkaround videos, video test drives and blogs are all great ways to get your message out and picked up by search engines. Content feeds search engines and will help you draw in higher quantities of qualified traffic. Higher traffic places the odds in your favor and will increase your conversion opportunities.
When you decide to get started producing content that educates, advises and entertains, be sure to show people the human element of your dealership. I mentioned this concept in a previous article and I’ll touch on it again. People purchase vehicles from people. By supplying informative content that displays the human element of your dealership, you’ll break the ice much quicker, build rapport and loyalty and become a credible source of information. That credibility translates to trust, and that’s when the purchase decision is solidified. People purchase vehicles from people that they trust.
What topics do you think consumers would find valuable? List them below!