Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Michael Esposito

Michael Esposito President

Exclusive Blog Posts

Keeping Up with the Joneses in Quick Lube

Keeping Up with the Joneses in Quick Lube

More than half of all sales customers will abandon your dealership’s service department in the first year. It’s a widely varying statistic &nda…

It Has Never Been Easier To Be Average

It Has Never Been Easier To Be Average

It has never been easier to be average. This post was written by Jay Acunzo, who will be speaking at the upcoming DrivingSales Executive Summit in Octob…

Lose a Sale, Save a Life: When a Test Drive Tests the Legal DUI Limit at Car Dealerships

Lose a Sale, Save a Life: When a Test Drive Tests the Legal DUI Limit at Car Dealerships

Seasoned car dealers and sales professionals are true masters of relationship marketing.  A vehicle purchase is an important decision for consumers, a…

7 Attitude Tips to help you Succeed in the Car Business

7 Attitude Tips to help you Succeed in the Car Business

I have found that one of the greatest traits of all the best salespeople to ever sell is a positive attitude. I experience it first hand in my own life, …

How Well Are Your Digital Campaigns Really Performing?

How Well Are Your Digital Campaigns Really Performing?

You’ve probably noticed by now that we live in a world of multi-channel marketing. Customers are researching products and services online using multi…

What type of training do you want & prefer from your DMS vendor?

 

DMS vendors offer many methods of training. I’ve listed several here because I’d like to know which methods you prefer and which are the most effective.

In-House Training: This hands-on vendor/employee training is typically offered after a DMS data conversion, or on a continuing basis if the dealer is willing to pay for it.

Phone support: Probably the most widely used by dealership employees, this is most effective if you can get a real customer support person on the phone within five minutes.

Chat support: Similar to Instant Messaging (IM) software, this form of training is ideal for quick “how to” questions.

Just in Time Training (JITT) – a help system integrated into the software, where users can click on a question mark from any screen in the system to get “how to” information for the particular system feature they are using. JITT responds with the exact data required to easily and quickly complete the task, offering tutorials that include short videos, PDFs, text and URL links.

Video Tutorials: Watching someone else perform a task can be very helpful for people who have trouble visualizing how something should be done based on text-only tutorials.

Which method of training do you prefer and use most often, and why? 

 Unlock all of the community & features  Join Now