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Jared Hamilton
From: Jared Hamilton
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Michael Esposito

Michael Esposito President

Exclusive Blog Posts

Click-to-Call [Infographic]

Click-to-Call [Infographic]

  Most dealers understand the importance of making it easy for customers and prospects to find contact information. Websites often have prominent &…

Quick Tips for Improving Dealership Culture

Quick Tips for Improving Dealership Culture

Car dealers have a terrible reputation. It's such a negative experience for so many that people are electing to make a major purchase like a vehicle fr…

The Biggest Mistake Dealers Make When It Comes to Customer Retention

The Biggest Mistake Dealers Make When It Comes to Customer Retention

Jim Roche is the Divisional VP of Marketing & Managed Services at Xtime. We asked him to tell us the biggest mistake he sees dealers making today when …

Is 2018 the Year of Customer Convenience?

Is 2018 the Year of Customer Convenience?

It seems that every year has a theme attached to it in terms of where dealerships’ focus will be. Which themes or buzzwords will dominate 2018? We…

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Today's customers walk into your showroom better-informed than ever before. Because they've done their research ahead of time, 89% walk into t…

What type of training do you want & prefer from your DMS vendor?

 

DMS vendors offer many methods of training. I’ve listed several here because I’d like to know which methods you prefer and which are the most effective.

In-House Training: This hands-on vendor/employee training is typically offered after a DMS data conversion, or on a continuing basis if the dealer is willing to pay for it.

Phone support: Probably the most widely used by dealership employees, this is most effective if you can get a real customer support person on the phone within five minutes.

Chat support: Similar to Instant Messaging (IM) software, this form of training is ideal for quick “how to” questions.

Just in Time Training (JITT) – a help system integrated into the software, where users can click on a question mark from any screen in the system to get “how to” information for the particular system feature they are using. JITT responds with the exact data required to easily and quickly complete the task, offering tutorials that include short videos, PDFs, text and URL links.

Video Tutorials: Watching someone else perform a task can be very helpful for people who have trouble visualizing how something should be done based on text-only tutorials.

Which method of training do you prefer and use most often, and why? 

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