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So I must admit that I haven't used every form plugin available in WordPress, but this is a plugin that I have never heard otherwise. With WordPress there are plugins for e-commerce, membership sites, SEO and much much more. Out of all of those plugins you will hear some prefer one over another for various reasons. Anyone that I have spoken with who has used Gravity Forms has rated it well over any other form plugin they have tried.
In this video you will see just how easy it is to create a contact form and also how to import a schedule service form.
By the way if you would like the Service form in the email just let me know and I would be more than happy to send it to you.