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Mike Gorun

Mike Gorun Managing Partner/CEO

Exclusive Blog Posts

What’s the Big Deal About Millennials?

What’s the Big Deal About Millennials?

At this point, you’ve probably read countless posts, memes and articles about what millennials are ruining, how they are changing the way things are …

Tips for Selling More Small Cars at Your Dealership

Tips for Selling More Small Cars at Your Dealership

If you own a car dealership, you might have found that a lot of people who come in are looking for trucks, sports utility vehicles and roomy sedans. Ev…

Stocking & Pricing Inventory: Interview With Brian Finkelmeyer

Stocking & Pricing Inventory: Interview With Brian Finkelmeyer

Brian Finkelmeyer, Direct of Business Development at vAuto, discusses the dos and don'ts of pricing and stocking inventory. …

How to Engage "Ready to Buy" Shoppers

How to Engage "Ready to Buy" Shoppers

The stakes are high: sales are slipping, your competition is stiff, and today’s shoppers are the most savvy yet. But there’s good news – there are a…

Upcoming Webinar: Use Your Showroom to Show, Not Sell

Upcoming Webinar: Use Your Showroom to Show, Not Sell

Ecommerce is on the rise, and today's customers walk into your showroom better-informed than ever before. 9 out of 10 customers are more likely to…

Is The Way to Loyalty Through Your Customer’s Stomach?

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Companies increasingly invent new and creative ways to earn loyalty from their customers. Every year we hear of companies pulling off interesting and creative ways to gain exposure and foster loyalty through acts of kindness, goodwill or just being fun. For the fourth consecutive year, Uber became the ice cream man. It seems that every year for the past four years, Uber holds what it calls an “ice cream social.” On this day, the Uber app opens up a new feature - rather than simply being able to choose which type of Uber you want, on that day you can order up some ice cream. For $25, Uber will send one of its drivers to your house, workplace or wherever you wish and hand deliver five ice cream treats in a goodie bag all from an “Uber Ice Cream” branded vehicle. Needless to say, people went crazy over this on social media. Just search the hashtag #UberIceCream on Twitter and you’ll see what I mean. This annual event has been an excellent way for Uber to engage its customers in a fun way while reinforcing its branding and generating buzz.

 

Car dealers can use the same idea to engage their community. No, I’m not talking about delivering ice cream for $25 but rather finding creative and fun ways with which to provide an unexpected surprise for a customer. A dealer in North Carolina holds “Free Gas Friday” every week. This amounts to no more than a sales manager and second employee (to film) driving around town armed with balloons, a goodie bag filled with a dealership shirt and hat and a gift card for $25 in gas until they find a vehicle bearing their dealership’s license plate or sticker. When they find somebody, they cause a big scene thanking the customer for their business and awarding their loyalty with the prizes. Since they make sure that they start this quest at lunchtime, more often than not the person they find is in the midst of eating lunch at a restaurant or other food establishment. Simply by being in public and raising a little ruckus, they gain positive exposure for the dealership and return to the dealership armed with some excellent video content for social media use. This content is by far the most engaged with on their social media accounts and adds some fun into their dealership’s personality.

 

There are many paths to earn customer loyalty. They are, however, becoming harder to navigate as customer loyalty becomes more fragile through new technologies centered around price or convenience. Dealerships should look for unique ways in which they can engage their customers and their communities. Small things like this can generate buzz and exposure while not only directly affecting a single customer but also indirectly affecting many others. And a little ice cream on a hot day or some free gas will almost certainly score your dealership some brownie points.

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