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From: Jared Hamilton
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Mike Gorun

Mike Gorun Managing Partner/CEO

Exclusive Blog Posts

What People Are Looking For In An Auto Repair Shop

What People Are Looking For In An Auto Repair Shop

Those who have been involved in some sort of accident have the next step of finding an auto repair shop. These shops are not all created equal as some are …

One Price Selling – What Are You Waiting For?

One Price Selling – What Are You Waiting For?

Most Dealers are closer to a One Price Selling sales process than they may realize. If you’re an excellent pre-owned dealer you’re basically no…

What Is Your Chemistry With Women Buyers?

What Is Your Chemistry With Women Buyers?

Wow, its December. Last month of the year. Now is the perfect time to begin to reflect on the customer processes, engagement and strategies you have in pla…

Want to Advance in Business? Here are a Few Ways to Stay on Top of Your Game

Want to Advance in Business? Here are a Few Ways to Stay on Top of Your Game

If it’s time for you to take the next steps in your career, there are some tried-and-true methods that can ensure your success. All business professi…

BDC training for 2017

BDC training for 2017

  We have a service and sales bdc team for each of our stores. One is a Hyundai store and the other is a Chevrolet store. We have Three sales Bus…

Is The Way to Loyalty Through Your Customer’s Stomach?

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Companies increasingly invent new and creative ways to earn loyalty from their customers. Every year we hear of companies pulling off interesting and creative ways to gain exposure and foster loyalty through acts of kindness, goodwill or just being fun. For the fourth consecutive year, Uber became the ice cream man. It seems that every year for the past four years, Uber holds what it calls an “ice cream social.” On this day, the Uber app opens up a new feature - rather than simply being able to choose which type of Uber you want, on that day you can order up some ice cream. For $25, Uber will send one of its drivers to your house, workplace or wherever you wish and hand deliver five ice cream treats in a goodie bag all from an “Uber Ice Cream” branded vehicle. Needless to say, people went crazy over this on social media. Just search the hashtag #UberIceCream on Twitter and you’ll see what I mean. This annual event has been an excellent way for Uber to engage its customers in a fun way while reinforcing its branding and generating buzz.

 

Car dealers can use the same idea to engage their community. No, I’m not talking about delivering ice cream for $25 but rather finding creative and fun ways with which to provide an unexpected surprise for a customer. A dealer in North Carolina holds “Free Gas Friday” every week. This amounts to no more than a sales manager and second employee (to film) driving around town armed with balloons, a goodie bag filled with a dealership shirt and hat and a gift card for $25 in gas until they find a vehicle bearing their dealership’s license plate or sticker. When they find somebody, they cause a big scene thanking the customer for their business and awarding their loyalty with the prizes. Since they make sure that they start this quest at lunchtime, more often than not the person they find is in the midst of eating lunch at a restaurant or other food establishment. Simply by being in public and raising a little ruckus, they gain positive exposure for the dealership and return to the dealership armed with some excellent video content for social media use. This content is by far the most engaged with on their social media accounts and adds some fun into their dealership’s personality.

 

There are many paths to earn customer loyalty. They are, however, becoming harder to navigate as customer loyalty becomes more fragile through new technologies centered around price or convenience. Dealerships should look for unique ways in which they can engage their customers and their communities. Small things like this can generate buzz and exposure while not only directly affecting a single customer but also indirectly affecting many others. And a little ice cream on a hot day or some free gas will almost certainly score your dealership some brownie points.

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