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From: Jared Hamilton
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Mike Whitty

Mike Whitty Author, Trainer, Consultant

Exclusive Blog Posts

Click-to-Call [Infographic]

Click-to-Call [Infographic]

  Most dealers understand the importance of making it easy for customers and prospects to find contact information. Websites often have prominent &…

Quick Tips for Improving Dealership Culture

Quick Tips for Improving Dealership Culture

Car dealers have a terrible reputation. It's such a negative experience for so many that people are electing to make a major purchase like a vehicle fr…

The Biggest Mistake Dealers Make When It Comes to Customer Retention

The Biggest Mistake Dealers Make When It Comes to Customer Retention

Jim Roche is the Divisional VP of Marketing & Managed Services at Xtime. We asked him to tell us the biggest mistake he sees dealers making today when …

Is 2018 the Year of Customer Convenience?

Is 2018 the Year of Customer Convenience?

It seems that every year has a theme attached to it in terms of where dealerships’ focus will be. Which themes or buzzwords will dominate 2018? We…

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Upcoming Webinar: Show with Your Showroom, Sell with Your Website

Today's customers walk into your showroom better-informed than ever before. Because they've done their research ahead of time, 89% walk into t…

I am adding several more chapters in my book, "The Ultimate Automotive Manager."  And one of the chapters I really want to do well is on Desking Deals.  Since many dealerships do desk deals as compared to having salespeople take the process from start to finish, I feel this is an important area where sales managers could use some excellent advise.

What do you feel are the most important aspects of desking a deal?  What are some of the things sales managers do wrong when a salesperson comes to his/her desk?  How can a sales manager make the process more productive?  What is the salesperson's responsiblity when desking a deal?  How can sales managers hold gross profit?  What can they do to make the negotiating process easier for the salesperson?  And any other areas you feel will be helpful,

Everyone's help will be greatly appreciated.

Mike

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