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Jared Hamilton
From: Jared Hamilton
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Morgan Hardy

Morgan Hardy VBDC Director

Exclusive Blog Posts

Get Parts and Accessories Online!

Get Parts and Accessories Online!

Are you fond of collecting guns for prestige or do you need guns for your safety because you prioritize safety than anything? But to protect these guns you…

Take Your Dealership's Social Media to the Next Level

Take Your Dealership's Social Media to the Next Level

Is your dealership having trouble growing its social media presence? You're not alone. Car dealers aren't exactly known for having a large followin…

WEBINAR RECORDING - Connect: The #1 Phone Metric Dealers Need to Prioritize

WEBINAR RECORDING - Connect: The #1 Phone Metric Dealers Need to Prioritize

In today's webinar, we had a great discussion with Jake Wilker, Sales Director and Judson Jones, Account Executive from Car Wars. They share…

The Key to Building a Successful Lab Revenue Cycle Management

The Key to Building a Successful Lab Revenue Cycle Management

Are you lagging behind your financial goals? If yes, then don’t worry, it’s not too late. By implementing smart solutions, you can easily accel…

Stokes Honda North Boosts Sales Volume by 45% with Modal Ecommerce

Stokes Honda North Boosts Sales Volume by 45% with Modal Ecommerce

South Carolina’s premier Honda dealer generated a dramatic lift in sales and profitability by implementing Modal's next-generation digital retail…

Outsourced BDC vs. Virtual BDC

Do you know the difference between an “outsourced” BDC and a “virtual” BDC? A lot of people get the two confused.

               In most instances, outsourced BDC’s are designed to replace your in-house BDC and then will implement their own process. The Virtual BDC is not intended to do that. The goal is to help lighten the load for your team, making it a seamless process. Do not change any procedures that you have in place already, just work on improving the one item that is most crucial- the initial inbound call!

               A Virtual BDC can be used for coverage; after hours and weekends if needed. Also, could be used permanently or just while working with your in-house staff, training them how to be more efficient on the phone. The goal is to eliminate some of the burden and make your team stronger!

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