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Jared Hamilton
From: Jared Hamilton
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Morgan Hardy

Morgan Hardy VBDC Director

Exclusive Blog Posts

How Discomfort Leads To Growth

How Discomfort Leads To Growth

Our Sales Manager, George Benneyworth (with Tucker) has committed to running 4kms every 4 hours for 48 hours during -40 temps. Why?  Because he mad…

8 Benefits of Collaboration

8 Benefits of Collaboration

“Competition makes us faster. Collaboration makes us better.”    I always assumed that collaboration and teamwork were the same t…

Take a 2 Minute Survey. Get a $10 Amazon gift card!

Take a 2 Minute Survey. Get a $10 Amazon gift card!

We are looking to hear directly from dealers with this very short and easy-to-answer survey. Answer a few questions, which only takes about 90 seconds, and…

How to Get Customers Back for Their First Service Appointment

How to Get Customers Back for Their First Service Appointment

Looking for ideas to get new customers to return to your dealership for their first service appointment? Here are a few that’ll help ensure you’re gett…

[Podcast] Effort vs Performance Metrics: Get a Better Understanding of Your Team's Success

[Podcast] Effort vs Performance Metrics: Get a Better Understanding of Your Team's Success

In this episode, Jason and Bart discuss the importance of choosing the right metrics to track for your team and how those generally fall into two categorie…

Outsourced BDC vs. Virtual BDC

Do you know the difference between an “outsourced” BDC and a “virtual” BDC? A lot of people get the two confused.

               In most instances, outsourced BDC’s are designed to replace your in-house BDC and then will implement their own process. The Virtual BDC is not intended to do that. The goal is to help lighten the load for your team, making it a seamless process. Do not change any procedures that you have in place already, just work on improving the one item that is most crucial- the initial inbound call!

               A Virtual BDC can be used for coverage; after hours and weekends if needed. Also, could be used permanently or just while working with your in-house staff, training them how to be more efficient on the phone. The goal is to eliminate some of the burden and make your team stronger!

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