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Nathalie Godoy

Nathalie Godoy Director | Consumer Marketing

Exclusive Blog Posts

Tips For Your Car Dealership Website

Tips For Your Car Dealership Website

The days of only advertising in the phone book for your car dealership are over. Having an online presence is now more important than ever before. The firs…

4 Million Views In One Week - Here's How We Did It

4 Million Views In One Week - Here's How We Did It

Thanksgiving Eve.  Turkeys were being prepared to go in ovens.  Drinks were being poured.  And we were preparing to launch a video that we k…

Becoming an ACTIVE leader 101

Becoming an ACTIVE leader 101

Today’s workforce needs immediate feedback, constant counseling and suggestions to maintain motivation and focus on the current goal. The days of bei…

90 Day Boot Camp - Revolutionary, New Sales Training for Automotive Dealers

90 Day Boot Camp - Revolutionary, New Sales Training for Automotive Dealers

Imagine your salespeople starting each day with the most important sales training program available? With The Mar-Kee Group’s new, revolutionary 90 Day B…

Fixed Ops Marketing - Traditional Or Digital?

Fixed Ops Marketing - Traditional Or Digital?

Are mailers just as good or better than digital advertising? That was a question up for discussion recently. The notion that our customers become desensiti…

Myth: Negative Comments are Bad For Biz

Many businesses have avoided social interaction for fear that an existing bad reputation, or possible negative comments will come back to bite them.  These ideas may be true if the issues are left unchecked, but for a business that is highly active on social media, negative comments can turn into a positive experience.

Legitimate customer comments around a product or service will definitely start to pop up when a business decides to start regularly using social media to promote their business.  Many of these could be negative comments which may cause some alarm to those not well-versed in the ways of social media marketing.  However, there is one simple solution - use social media as a platform to address customer issues head-on and allow customer service to shine.

Rather than hiding legitimate concerns or negative comments, a business should provide a thoughtful response with options to further assist a customer via phone or email.  Also, someone should follow up internally to ensure that these concerns are addressed before they spread to other customers.  The more these issues are professionally handled, the more brand evangelists will emerge to come to a businesses' aid to fend off the negative comments and critiques!

While it can be tough to see negative comments and feedback, a business should view it as an opportunity to show that they can turn a positive into a negative.  How do you all handle less-than-positive feedback on social media?

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