NDMC Consulting

Most dealer principles would agree that Customer relationships are their biggest asset. Protecting, cultivating and harvesting customer relationship data is pivotal to business success. CRM Diagnostic360 provides an easily deployed, resilient and high performance system and service for the one-time sourcing CRM system diagnostics. It’s purpose is to enable motor dealerships to gain a deep appreciation of their customer estate and to expose new opportunities for revenues from data they hold about their customers. It is agnostic of dealer management systems and comes supplied as a standard suite of template reports and data views. Dealerships use many different types of software in their business. These produce siloes of data that prohibit rich customer relationships that’s essential for future business success. Actionable Insights are those that result in new opportunities for managers to intervene in how things are done today to make dealerships perform at a higher level of oper

Lead Generator360 is an application for sourcing and managing the life-cycle of sales leads in a motor dealership. It turns your sleepy DMS data into hundreds of event driven new reasons to engage customers on their terms. Many dealerships miss opportunities to engage with their customers and prospects because they struggle to source key insights from their administrative systems – such as MOT dates, warranty, service plan and loyalty card birthdays, end-of-term and expiry dates on financial contracts etc. This vital information gives sales people fresh opportunities to pick up the phone and engage with customers without a ‘hard sell’. It soon becomes an essential tool to optimize customer relationships.

Dealer Performance360 is a performance management system designed for motor dealerships. It employs the latest tools and methods used by blue chip companies around the world to embed performance thinking into operating behaviors. Dealerships are a complex business to run. Managers have many disciplines to oversee, often across multiple locations. Keeping abreast of how a business is performing requires a tool-kit that keeps everyone on the same page 24x7 no-matter where they are. Dealer Performance360 gives dealer executives a finger on the pulse of their dealership including powerful Daily Operating Control (DOC) operational analytics on laptop, tablet and mobile! Gain clarity over strategic decisions – Establish a small number of objectives to then monitor progress towards them Create a single version of your truth - Maintain consistency in key enterprise performance and reporting data Advanced warning of likely results – Give managers the opportunity to correct poor performance