Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Nicki Allen

Nicki Allen Operations

Exclusive Blog Posts

Tips For Your Car Dealership Website

Tips For Your Car Dealership Website

The days of only advertising in the phone book for your car dealership are over. Having an online presence is now more important than ever before. The firs…

4 Million Views In One Week - Here's How We Did It

4 Million Views In One Week - Here's How We Did It

Thanksgiving Eve.  Turkeys were being prepared to go in ovens.  Drinks were being poured.  And we were preparing to launch a video that we k…

Becoming an ACTIVE leader 101

Becoming an ACTIVE leader 101

Today’s workforce needs immediate feedback, constant counseling and suggestions to maintain motivation and focus on the current goal. The days of bei…

90 Day Boot Camp - Revolutionary, New Sales Training for Automotive Dealers

90 Day Boot Camp - Revolutionary, New Sales Training for Automotive Dealers

Imagine your salespeople starting each day with the most important sales training program available? With The Mar-Kee Group’s new, revolutionary 90 Day B…

Fixed Ops Marketing - Traditional Or Digital?

Fixed Ops Marketing - Traditional Or Digital?

Are mailers just as good or better than digital advertising? That was a question up for discussion recently. The notion that our customers become desensiti…

Focus Focus Focus

Every once in awhile, you’ll hear somebody, usually an older person, say to a younger, more frazzled person, to step back and take one thing at a time.  That’s because a long time ago, people prided themselves on being able to clear their minds and focus on the task at hand and not let anything deter them from completing their job.   My how times have changed!  Now, the more hurrying and scurrying we do, the more agitated we are and the more balls we’re juggling in the air just goes to show everyone how important we are and how well we; wait for it…MULTITASK.   Multitasking has become such a way of life that we have 9 ways to check email, Facebook, Twitter, send and receive messages and generally stay connected with people we want to and even those we don’t.  It’s so important to multitask that some companies require it as a skill in their job descriptions!   Have you ever been talking to someone either professionally or personally who is “multitasking?”  Yeah, it’s pretty annoying.  They don’t retain half of what you’re saying and you come away feeling pretty unimportant to that person, whether you admit it or not because the bottom line of what we’re talking about is paying attention.   We are wired to pay attention.  When you don’t pay attention, mistakes are made. Plain and simple.  The more you focus on something, the better you get at that particular thing. If you’re focusing on your customer and helping them achieve their goals then your sales will reflect it.  If you’re multitasking, chances are, your sales will reflect that as well.   I’m not saying cell phones, emails and texting are bad things.  I love them!  What I am saying is learn to manage them instead of letting them manage you.  Leave all of that in the background and pay attention to what’s in front of you…the customer.  It works every time.
Rosa Luciano
I couldn't agree more! Aside from a customer service view point, this is also relevant in real life.. I cannot count how many times I have had dinner with a friend and they were too busy checking their texts and Facebook account via their Blackberry/iPhone to really listen to anything I had to say. And yes while multitasking is a great skill set to have, it's only good if you get ALL tasks done efficiently.

 Unlock all of the community & features  Join Now