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Norm Galvin

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Name: Norm Galvin
Title: President
Company: ORM Consulting, Inc.
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Colonial Toyota - Toyota dealership Milford CT

by Colonial Toyota Yesterday

Colonial Toyota - Toyota dealership Milford CT

by Colonial Toyota Yesterday
Check out Colonial Toyota for new, used, certified pre-owned Toyota, parts & service center, financing or even car rent all under one roof. We are a fa…
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How to Turn Cold Leads into Hot Sales

by Christina Wofford Yesterday

How to Turn Cold Leads into Hot Sales

by Christina Wofford Yesterday
The initial response to an inquiry from a cold lead is crucial to securing a sale. The professionalism, speed, and detail provided in your lead response ca…
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Skills to Look For in a New Hire

by Jason Unrau Yesterday

Skills to Look For in a New Hire

by Jason Unrau Yesterday
Look across your service department’s front line, then in the shop. If you’re one of the average American dealerships, you have a vacancy in at…
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Service Absorption & Customer Retention - ProfitByAction.com Quick Tip [VIDEO]

by Andy Church Yesterday

Service Absorption & Customer Retention - ProfitByAction.com Quick Tip [VIDEO]

by Andy Church Yesterday
Do you know how many "lost customers" you have in your service department? This ProfitByAction.com Quick Tip is about the importance of Custo…
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Service BDC is NOT Business as Usual

by Joe Tareen Yesterday

Service BDC is NOT Business as Usual

by Joe Tareen Yesterday
So, your dealership has decided to implement a Service BDC: Congratulations your dealership just started a customer care business unit and this business un…
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