Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
OneCommand

OneCommand

Exclusive Blog Posts

* The Recruiter* Episode 3 Law of Diminishing Return

* The Recruiter* Episode 3 Law of Diminishing Return

When do you hire and how many? what are you basing your decision on? Don't decide by how many desks you have or that's what you normally run with. …

Lenders must lend or drivers won't drive

Lenders must lend or drivers won't drive

In my opinion, sub prime customers are being considered more risky by the lenders that once targeted them. Even traditional co-signers are proving not to b…

4 Reasons to Improve CRM Utilization in 2017

4 Reasons to Improve CRM Utilization in 2017

Yes, dealers are creating a tremendous amount of data. The problem is, most of it is junk. Data is like this 1958 Tops Baseball Card complete set. You have…

Your Car Repair Shop Should Appeal To Parents Whether It is At a Dealership or Privately Owned

Your Car Repair Shop Should Appeal To Parents Whether It is At a Dealership or Privately Owned

Running an auto repair means that you have to take care of all kinds of details including scheduling, discipline, and customer service. Giving a customer t…

6 more reasons why we MUST move Techs to $40 to $50 an hour soon

6 more reasons why we MUST move Techs to $40 to $50 an hour soon

If you have followed my published articles in the past about retaining Techs (based on being a former dealership Fixed Ops Manager and my 17 years of r…

6 Things You Should Know About Email Marketing

Of all the marketing methods, both conquest and customer, email is the most cost effective and returns the highest return on investment than any other channel. Of course this is only true if you know these six tips to get the most out of your email marketing.

Subject Lines
Did you know 33% of recipients open an email based on the subject line alone?1 Think of the subject line as your email’s headline. It should be brief, no more than 35-40 characters in length, for easy viewing on a mobile device. The content of your subject line should provide actionable information that represents the major content of your email. Always avoid using strong promotional attributes like multiple exclamation points or words in all caps. If you’re unsure of your selected subject line, test a couple out to determine which one receives the most opens.

From Line
Did you know 70% of people open emails from their favorite companies?2 This exact reason is why it is very important to use your dealership’s name in the from line of your email. If you’re not familiar with this term, this is the line that indicates who the email is from. The from line is very important; often times recipients will scan this line to determine which emails they will open, delete, or even report as spam. If recipients can’t detect who the email is from, chances are they will delete it without ever opening it.

Image/Text Ratio
Did you know you have three to four seconds to grab a recipient’s attention and interest them enough to read your email?2 A good subject and from line will get recipients to open your emails, but how do you get them to read the content? The trick is having a good image to text ratio. When you send emails, depending on the recipient’s email client and settings, they may not see any images until they download them. This is why it is important to have a good image to text ratio. If they can’t see any images and all your content is in the images, then chances are they are deleting your email. So be sure to put enough text so they can see what the email is about, which will trigger them to download the images to learn more.

Clean Design
Did you know if an email doesn’t display correctly, 71% of recipients will delete it immediately?2 Getting people to recognize who the email is from, entice them to open it with a catchy subject line, and download the images is only half the battle. Now you need to think about your email’s design. Be sure your design is simple, clean, and not too busy, with a professional look and a clear message. Busy emails overwhelm recipients and too many elements within an email can cause it to display incorrectly. Remember every client, app, and device displays an email differently and if you want yours to look good in all, stick with a simple design.

Call to Action
Did you know marketers consistently ranked email as the single most effective tactic for awareness, acquisition, conversion, and retention?2 Email marketing is a great way to get your brand noticed in the market place, engage customers, and promote your offers, but you probably already know this. What you may not know is the importance of clear, concise calls to action. There is definitely some relevance in how many calls to action you provide in your email, but it is more important that you make them clear and motivating. Calls to action provide your recipient a next step; without them you just leave them hanging with nothing to do but delete your email.

Measure Results
Did you know email yields an average 4,300% ROI for businesses?2 We all know that at the end of the day, the only true measure of marketing success is ROI. With email, however, you have several measureable results that you can tie to a campaign to make its performance better. An email’s open rate lets you know how attractive your from and subject lines are. A click-through rate tells you how enticing your art is, how effective your calls to action are, and how much engagement your email receives. If you have high unsubscribe, bounce, or spam complaint rates, then you need to look at your email list and content. If you’re looking for benchmarks, here are some recently published email statistics by Silverpop. For the retail market segment, an average open rate is 20.9%, a click-through rate is 3.4%, a bounce rate is 0.3706%, an unsubscribe rate is 0.1411%, and a complaint rate is 0.0352%.

The truth is, the possibilities and ROI for email marketing are endless. Creating powerful emails that get your dealership noticed, create brand awareness, drive traffic to your website, and increase revenue to your pocket are completely within your reach. Remember these six tips to help you get the most out of your efforts and increase your email metrics and ROI.

 

Sources:
1Lukasiewicz, Zachary. "19 Shocking Sales Stats That Will Change How You Sell." LinkedIn. N.p., 14 Feb. 2015. Web. 24 Mar. 2015.
2"20 Shocking Email Marketing Stats for 2015." 20 Shocking Email Marketing Stats for 2015. OutboundEngine, 2 Feb. 2015. Web. 25 Mar. 2015.

Taylan Yu
Great article! Because of limitations of e-mail clients or blocking resources should emails be sent without a HTML template? I have always wondered if the HTML templated e-mails we are sending out are causing more problems than good, they are designed very clean but not all of the elements load if your client blocks it.
Kristen Williams
Thanks Taylan. Here's what I would tell you about HTML templates... consumers are used to getting them from brands and at this point almost expect them. If you send plain text emails, typically consumers are thinking these are SPAM or that someone is trying to scam them. What I would recommend to you is to test your emails in multiple clients to see how they render. There are several companies out there that have testing platforms (check out Litmus). You load your HTML up there and then they will show you how your email looks across email clients, devices, etc. Hope that helps. Let me know if you have any more questions.
Alexander Lau
Learning from 6 layered targeting options used by online retailers that can be applied to any business http://www.smartinsights.com/email-marketing/email-targeting/email-segmentation-and-targeting-options/ These are the six targeting options. 1. Customer profile characteristics (demographics). 2. Customer value - current and future. 3. Customer life-cycle groups. 4. Customer behavior in response and purchase (observed and predicted). 5. Customer multi-channel behavior (channel preference). 6. Customer personas including psychographics
Dan Ferguson
Curious as to whether those SilverPop stats on average Open and Click through are for conquest or owner base marketing. Do you know, Kristen? Litmus.com is great for testing.
Kristen Williams
Thanks Dan for your comments. As for the Silverpop study, it was database marketing. You can download it here... http://www.silverpop.com/marketing-resources/white-papers/all/2014/email-metrics-benchmark-study-2014/ Let me know if you have any other questions.

 Unlock all of the community & features  Join Now