The HigherGear CRM is designed by auto dealers for auto dealers. Our mission is to produce an intuitive, user-friendly CRM that provides dealerships superior lead management, showroom control, accountability, & tracking, to maximize every opportunity.
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Pros: Saved a lot of money.
Cons: Long outdated. We had a rep for awhile that we loved, but after they got bought out from CDK- they got rid of him and everything went downhill from there.
Pros: Responsive and good with their support.
Cons: takes awhile to get through the processes.
Pros: The product is okay, but needs more technology. Is user friendly, but not great. So-so support.
Cons: The product is okay, but needs more technology. Is user friendly, but not great. So-so support.
Pros: Is good for a smaller dealership. Still getting integrated.
Cons: Can't do everything with the old system. Applies to the newer system too. Still getting integrated.
Pros: They have good marketing, very effective in doing emails and phone calls for us, if I want a specific spreadsheet they are very responsive in getting it to me.
Pros: Not much.
Cons: Horrible CRM. No functionality, not a lot of structure. Outdated.
Pros: Customer service is OK.. But few and far between.
Pros: They have done a good job but we are growing out of their products!
Cons: processes aren't quick enough
Pros: I have been with higher gear a long time, no issues and it is very easy to use.
Pros: Looking forward to the changes of moving to a web based version.
Cons: Server based and it keeps going down.
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