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Jared Hamilton
From: Jared Hamilton
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Paul Hamilton

Paul Hamilton Production Manager

Exclusive Blog Posts

How SEO Impacts the Service Department

How SEO Impacts the Service Department

Digital marketing in the dealership often is viewed and conducted solely from a sales perspective. But the service department, often called the "backb…

What 89% of salespeople are failing to do...

What 89% of salespeople are failing to do...

  According to Dale Carnegie only 11% of salespeople ask for referrals. We all know how valuable referrals are but when it comes time to ask for a …

Why Your Online Shoppers Don’t Take the Bait

Why Your Online Shoppers Don’t Take the Bait

You think you’re dangling an enticing lure in front of your customers’ eyes. You plan to set the hook and reel them in. But what you don&rs…

Click-to-Call [Infographic]

Click-to-Call [Infographic]

  Most dealers understand the importance of making it easy for customers and prospects to find contact information. Websites often have prominent &…

Quick Tips for Improving Dealership Culture

Quick Tips for Improving Dealership Culture

Car dealers have a terrible reputation. It's such a negative experience for so many that people are electing to make a major purchase like a vehicle fr…

Putting the BDC Department on the Showroom Floor

 

Chris Costner of Southern Volkswagen talks about how their dealership is structured to have the BDC department on the showroom floor. Chris says they really like being out in the mix with everything else and it gives them a greater advantage than sitting in a back office somewhere working away on the internet.

Watch other industry videos at DrivingSalesTV.com

Tracy Myers
I couldn't agree more, Chris. My BDC has been located on the showroom floor for more than 5 years. I've had it in the back room and in the middle of the action and I will take the BDC being in the middle of the action any day of the week.

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