Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Paul Rushing

Paul Rushing Lead Generator

Exclusive Blog Posts

10 Things in Sales that will Never Change

10 Things in Sales that will Never Change

Here is my take on 10 things that will never change in Sales.  When you have a clear understanding of how these 10 things work, you'll undoubtedly…

Are You Selling Service Contracts in the Lane?

Are You Selling Service Contracts in the Lane?

Several dealers reported record months in the service drive. With a record number of RO’s hitting the lanes each day, it is a gold mine for selling s…

Women in the Dealer Workforce: Where We Are & Where We Can Go

Women in the Dealer Workforce: Where We Are & Where We Can Go

It’s no secret that women make up a small portion of the dealer workforce and turnover among women is high. By not attracting and retaining women in the …

Car Subscriptions - Q and A with Bill Playford

Car Subscriptions - Q and A with Bill Playford

I had the chance to interview Bill Playford about car subscription services, and how they're going to change the marketplace. Take a look what this ins…

Be The Exception

Be The Exception

How brilliant marketers find and follow what makes their stories different in a world full of average content DrivingSales is excited to announce th…

Is process a way to manage people or do people manage processes?

With all of the technology that dealerships have at their disposal one would think that there would be a perfect process that is duplicable, transferable and easy to manage. In my experience I did not find that to be the case. The automotive vendors that I used had very rudimentary training for using their applications. Sure they were easy to use but the implementation was a nightmare.

It was mostly due to a lack of time. Perfect world there would have been cookie cutter processes in place that could be adapted and managed to maximize ROI. I would cringe when I would get the call from the ILM vendor to know why I did not have the work flows set up beyond a certain time period. They were worried about losing the account, but did not make it easy for people to get started with their product. (No I am not going to name them)

Granted I was in a situation where there was no established processes in place. Had I had some benchmarks to work from it would have been better. While at the same time it would of been impossible to work under an unchangeable process for me.

When I first started in the business in 1990 the process was mandated to the point of being authoritarian and inflexible with no deviation. In today's world where I feel that is an outdated management style, as that encourages the high turnover the industry has. However I see where consultants still preach this management style. Does this still work?

Back to the main question though.

Do you use process as an inflexible management tool or are people allowed to take ownership of a process to manage it and adapt it to help acheive the goal of moving more product?

 Unlock all of the community & features  Join Now