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Podium

Podium

Podium Reviews

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Star Rating Distribution:
10
2
1
0
0
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About the Product


https://www.podium.com/reviews/

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Last edited by Taylor Cutler on June 28th

Product Summary

Star Rating Distribution:
10
2
1
0
0

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Great way to be proactive
Reviewed by an Internet Salesperson April 24th
Recommended: YES
✅ Verified Rating

Pros: Excellent product! It's priced well, the app is user friendly for our sales people. It lets us reach out proactively to the customer.

Cons:

No ability to work with bad reviews
Reviewed by Internet Director April 3rd
Recommended: YES
✅ Verified Rating

Pros: We used to like them a lot, when we could work with bad review customers.

Cons: Since they cancelled their backchannel access to customers we have not like them as much. Before, if we got a bad review, we could work with the customer to fix the problem and attempt to make them happy. We don't have that ability anymore.

Great way to get reviews
Reviewed by Internet Director March 27th
Recommended: YES
✅ Verified Rating

Pros: I love this product. Every time I have contact with a customer, it will send them an invite to to a review on me and the dealership. It can come up on their cell phone, gmail, or facebook and then it takes them to our page to do a review.

Cons:

Great way to manage our reputation.
Reviewed by a General Sales Manager February 21st
Recommended: YES
✅ Verified Rating

Pros: The results are beneficial and we have learned much from this process.

Cons:

Does What It's Supposed To Do
Reviewed by an Internet Director January 24th
Recommended: YES
✅ Verified Rating

Pros: Awesome for getting reviews, and good reviews at that!

Cons: Kind of a pain to put everyone's name

Podium is the BEST!!
Reviewed by an Internet Salesperson Sep 26, 2017
Recommended: YES
✅ Verified Rating

Pros: I can't say enough good things about Podium! In the year that we've been using Podium we have seen our overall review count jump from 195 reviews to 775 and our overall rating score climb from 3.9 to 4.5 stars! The system is so simple to use and the customer support is unmatched.

Cons:

One of our best vendors!
Reviewed by a Marketing Director Aug 31, 2017
Recommended: YES
✅ Verified Rating

Pros: Easy way to collect reviews on Google, Facebook and DealerRater. Collected reviews went way up quickly. Customer service is always available!

Cons: Cons: Priced only in US. Problem occurs going from customer Recommendations to actual reviews that show up online.

Great way to increase reviews
Reviewed by an Owner Aug 10, 2017
Recommended: YES
✅ Verified Rating

Pros: Very easy to use, non invasive for the customer

Cons: They took away a few features which I enjoyed - getting yelp reviews was the biggest one

Best Technology and Best Customer Support!
Reviewed by a General Manager Jul 21, 2017
Recommended: YES
✅ Verified Rating

Pros: Our google reviews have skyrocketed! Podium sends our review invitations by text as the deal is finished. We can fix any problems asap. Easy to manage too!

Cons:

Literally obliterates competition in review solicitation.
Reviewed by a Group Executive Jun 29, 2017
Recommended: YES
✅ Verified Rating

Pros: Best option on the market to gain third party reviews. Customers continue engaging in text thread even after review is complete.

Cons: Dashboard is not as dealer group friendly as I would like to see


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