Pros: This would probably be a great tool for a large dealership.
Cons: Our small dealership finds this tool cumbersome.
Pros: We like that we have control. Podium is the best,
Pros: Their chat is the best. They have the easiest format. This is the best secret in the industry.
Pros: Great tool for all platforms. Great solid Company with the best support team.
Pros: Excellent product! It's priced well, the app is user friendly for our sales people. It lets us reach out proactively to the customer.
Pros: We used to like them a lot, when we could work with bad review customers.
Cons: Since they cancelled their backchannel access to customers we have not like them as much. Before, if we got a bad review, we could work with the customer to fix the problem and attempt to make them happy. We don't have that ability anymore.
Pros: I love this product. Every time I have contact with a customer, it will send them an invite to to a review on me and the dealership. It can come up on their cell phone, gmail, or facebook and then it takes them to our page to do a review.
Pros: The results are beneficial and we have learned much from this process.
Pros: Awesome for getting reviews, and good reviews at that!
Cons: Kind of a pain to put everyone's name
Pros: I can't say enough good things about Podium! In the year that we've been using Podium we have seen our overall review count jump from 195 reviews to 775 and our overall rating score climb from 3.9 to 4.5 stars! The system is so simple to use and the customer support is unmatched.
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