Looking for a deal cover checklist for F&I that can be utilized to tighten up process. Would anyone have on that you can share.
@john isn’t that the truth!
Structure is key! With a bit of flexibility
Based on your expectations going into the month, how are you projecting to finish? From new or used vehicle sales, finance PVR, fixed ops performance, how does it look?
Wow. Let's hope this traffic leads to some sales. Interesting info on the Internet leads. It makes sense.
Has anyone been able to quantify the impact of customers going on solo test drives without a salesperson? I know it's hard to isolate, but it would be interesting to see if it matters that the sales rep goes.
@Aimee, looks like a thorough list. I didn't think about the pens. It's a little thing that really matters.
What are you communicating to customers? What to expect?
We are not requiring everyone to wear masks (many of them wear them anyway), but cleaning like crazy. Everyone has boxes of gloves, cleaners, paper towels, and hand sanitizer. Every car gets disinfected before and after test drives, the customer's trade gets the same treatment. We are social distancing, customers going on solo test drives, we are doing at home test drives as well. New, clean pens the customer takes with them. Desk and chairs get cleaned between customers and typical touchpoints - doors, bathrooms, etc are getting cleaned multiple times a day as well. Increased video communication with customers prior to them coming in or us bringing the vehicle to them.