Pros: Basic CRM is OK, but I want more.
Cons: Needs more options and updates.
Pros: Greta basic system and information is easy access.
Cons: Hard to manage system because there aren't enough options.
Pros: Information is current but too many clicks to find it.
Pros: Antiquated and system can be slow. Information is accurate though.
Cons: Support isn't the best and system isn't easy
Pros: Pros: Desking for subprime, decent for a small store needing a CRM but not willing to pay the big bucks.
Cons: Cons: So many things that drive us crazy, yet it works pretty well. Once you save a deal in desking, you can't change the lender... It's old technology that runs on software stored in your IE Temp folder, not truly "web based" like they claim... The Driver's License scanner is terrible. It works most of the time, but it will over-write any info you have saved for the customer, it's clunky, and mis-reads lots of info so you have wrong info in the deal... Only a single window. If you're working on a deal, and you need to look up another customer or vehicle, you have to leave what you are doing to do it. Multi-tasking is impossible... They are migrating to a mobile web-based environment, but desking or CRM functions aren't there yet and won't be for a couple of years.
Pros: They respond to any concern we have, great support!
Pros: This product is antiquated and we lose a lot of information. It also produces duplicate leads that make it frustrating and unreliable.
Cons: This product is antiquated and we lose a lot of information. It also produces duplicate leads that make it frustrating and unreliable.
Pros: Their support team is always available. Updates are current.
Cons: None currently.
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