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Randi DeSantis

Randi DeSantis Customer Relations Director

Profile

Name: Randi DeSantis
Title: Customer Relations Director
Company: Maple Hill Auto Group
Phone: Private
Location: Private , Private
Summary:
I joined the automotive world in September of 2004. My official title is Customer Relations Director- but I handle advertising, marketing, IT, our CRM, our online presence, along with many other things.

Recent Activity

Blog Posts

Recession Proofing Your Dealership

Recession Proofing Your Dealership

Right now, there’s all sorts of talk and murmurings about a coming recession. If you weren’t in business ten years ago, then you might not real…

Who Need Sales Training? Bah Humbug.

Who Need Sales Training? Bah Humbug.

Dealers are constantly inundated by trainers vying for their business. These trainers promise exponential success in sales and profits when they do. Many, …

What's the Deal With Split Deals?

What's the Deal With Split Deals?

We have all had one time or another where we had to split a deal. Splitting that deal, however, was often easier said than done. Once we had an agreem…

Top Reasons to Avoid the Island Mentality When it Comes to Meetings

Top Reasons to Avoid the Island Mentality When it Comes to Meetings

Week after week we have the same meeting at the dealership. That is the GM sitting down with each department manager to review where they are at, projectio…

Customer Experience Upgrades in 3 Simple Steps

Customer Experience Upgrades in 3 Simple Steps

Customers don’t necessarily arrive at your dealership expecting a great experience. When it comes to service, many dread a higher-than-normal repair …

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