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Everyday customers are talking about car dealers online...potentially YOUR dealership or brand. There are dozens of review and directory listing sites where people can either review your product and brand or mention your business in a social post on sites networks like Twitter and Facebook. At the bare minimum, you NEED to monitor what people are saying about your brand or products across the web and be alerted so that you can respond quickly and appropriately. RepPRO is the perfect reputation and review monitoring solution that does all of this and more plus you get a professional setup of your account based on a thorough interview and on-boarding process. Keep in mind that RepairRep offers 2 options for everything related to your dealership's reputation.
You never know which "door" your customers will open online to find you. It's YOUR responsibility to make sure that the "door" has accurate information, is branded and linked.
Accurate and consistent business listings across the web significantly enhance your search-ability (SEO - Search Engine Optimization) and make it easier for your customers to find you. RepairRep's VisibilityPRO solution can organize all of the online clutter, maintain consistent branded dealership business listings and report on the dozens of directory listing sites throughout the internet that display your dealership. The signage on the front door of your dealership has the correct business name, branding, address, etc...shouldn't every online "door" where your business is listed online have the same attention to detail and consistency?
With BuzzPRO we CONSTANTLY SCAN THE WEB and determine what people are saying about your dealership or franchise/brand and even watch trends develop over time to measure the success of a particular marketing campaign or radio spot. If you are navigating the core social sites and building a following then let BuzzPRO help you understand what works and what doesn't.
Many would agree that social media is the future of communication. Whether or not your dealership chooses to join the social scene is a serious decision. You need have someone or somebody dedicated to managing your social accounts, posting regularly, engaging the community proactively and much more. EVEN MORE CRITICAL is the task of monitoring all of these social outlets, aggregating all of the data from likes, tweets, mentions, etc and displaying the information in a meaningful manner that is both simple and thorough.
CUSTOM SEARCHES PROVIDE SOCIAL BUZZ INSIGHT
CREATE AND SCHEDULE PERSONALIZED SOCIAL POSTS
REALTIME ROLL-UP REPORTING FOR MULTIPLE LOCATIONS
DRILL-DOWN TO UNDERSTAND THE DATA
IDENTIFY HIGH AND LOW PERFORMING REGIONS OR STORES
MEASURE AND TRACK BRAND VISIBILITY
SORTABLE REVIEW WAREHOUSE
It doesn't matter how good your brand is or what your monthly spend is for advertising campaigns in traditional and nontraditional mediums like radio, TV, print, social, display and other outlets. Customers will JUDGE YOU IN A SPLIT SECOND based on a bad review or negative mention found somewhere on the web where consumers have both freedom of speech and anonymity. So what do you do? RepairRep's BrandPRO solution is built on top of our industry leading RepPRO platform. We already have access to all store-level information and now we can roll up that data and deliver it in an actionable real-time online report for either you to manage in-house or for us to take control with ConciergePRO.