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Reynolds and Reynolds

Contact Management

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About the Product

Efficiently track leads, manage all customer follow-up, and create better focused marketing efforts using Contact Management from Reynolds and Reynolds. Make the most of your customer relationships while accomplishing your CRM goals and driving efficiency into your sales process with a single, comprehensive solution that’s easy to use and fully integrates with the ERA(R) and POWER dealership management systems. (www.reyrey.com)

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Product Summary

Product Overview
Contact Management Product Overview

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Star Rating Distribution:
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7
6
5

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Needs some work
Reviewed by a Salesperson 2 days ago
Recommended: NO
✅ Verified Rating

Pros: Did the bare minimum.

Cons: This is not an ideal CRM, my dealership had it installed for quite a while and we disliked it enough that we just never used it. Not very user friendly and a pretty poor program.

Great CRM
Reviewed by an Internet Salesperson 3 days ago
Recommended: YES
✅ Verified Rating

Pros: I have used a lot of CRMs in my day, while this is not the 'fanciest', it is the easiest to use. It is crucial for those using the CRM to understand it, this was built for even the simplest minds to understand!

Cons: None

Great CRM
Reviewed by an Internet Director Last Week
Recommended: YES
✅ Verified Rating

Pros: This CRM is the best I have ever used, I can't imagine a program that is easier to use and navigate. Sales people love how easy it is to pull up and add a new customer profile. Sets notifications and reminders for you.

Cons: None

Good and Bad
Reviewed by Internet Director March 24th
Recommended: YES
✅ Verified Rating

Pros: I like the calendar and how easy it is to access. Also, the workplace is good!

Cons: I can't send mass emails. I likes this CRM better before they upgraded our system!

Not a lot of Options
Reviewed by an Internet Director March 3rd
Recommended: NO
✅ Verified Rating

Pros: I like this CRM but wish it was easier to use.

Cons: We spend a lot of time trying to fix errors!

Good Program
Reviewed by an Office Associate February 28th
Recommended: YES
✅ Verified Rating

Pros: Basically is meets our needs. I like it but mu salespeople don't!

Cons: It's hard to get employees to learn to use it, It is also over-priced.

I used to this product! Never want to change
Reviewed by General Manager February 27th
Recommended: YES
✅ Verified Rating

Pros: I like this system, it meets my needs! I would say it's perfect for me!

Cons: none

Good, But Frustrating.
Reviewed by a Marketing Director February 24th
Recommended: NO
✅ Verified Rating

Pros: These guys have a fine product, it does what it is supposed to do fairly easily.

Cons: It is incredibly frustrating that these guys lock you into a long term contract, and the product to cost ratio is way off. They are too expensive and need to deliver more. Frustrating that companies have to be third party verified.

Easy to use
Reviewed by BDC Manager February 22nd
Recommended: YES
✅ Verified Rating

Pros: Always making improvements and always making it better. Totally integrated. Very Easy to use!

Cons: None

We don't know how to use it!
Reviewed by Salesperson February 22nd
Recommended: NO
✅ Verified Rating

Pros: It may be a great program but we don't know how to use it. No contact management team

Cons: We have many new sales people and this contact management program is hard to learn. It is confusing and takes too much time!


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