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Reynolds and Reynolds

Contact Management

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Star Rating Distribution:
13
17
15
6
1
Rating by Job Title:

Contact Info

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About the Product

Contact Management is a comprehensive, web-based CRM system for your entire dealership to build lifelong customer relationships. Built into ERA-IGNITE and POWER, it accesses your single name file. Syncing of customer information is made instantly, so you are always up-to-date and accurate. Leads flow into sales and then F&I without re-keying of data. The mobile app, DigiSales™, enables you to know exactly what happens to customers on the lot and better support your sales staff. (www.reyrey.com)

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Product Summary

Product Overview
Contact Management Product Overview

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Star Rating Distribution:
13
17
15
6
1

Recent Verified Ratings  Rate a Vendor

Recent Verified Ratings

Lots of issues
Reviewed by an Internet Director June 21st
Recommended: NO
✅ Verified Rating

Pros:

Cons: Every morning I will check the leads and the ones I get over night won't tell us what car they are looking for. It will just have their name and number which is fine- but we need more data so we can be prepared. If i need to close out the lead, I have to wait five minutes and refresh before it will work. After lunch it will work better- but still not quickly. There is just so much lag

User Friendly
Reviewed by a Salesperson June 17th
Recommended: YES
✅ Verified Rating

Pros: We have been using them forever and it's a pretty good product.

Cons: Wish it was able to do more. It's a little outdated.

Love this CRM
Reviewed by an Internet Salesperson May 30th
Recommended: YES
✅ Verified Rating

Pros: What a great CRM! Customer support is good.

Cons:

Love this tool
Reviewed by a General Manager May 30th
Recommended: YES
✅ Verified Rating

Pros: I love the contact management tool. Helps us with contacting our customers. Our DMS is seamless with our CRM and that makes it nice.

Cons:

Looks good
Reviewed by a BDC Manager May 29th
Recommended: YES
✅ Verified Rating

Pros: We like the look and the functionality

Cons:

Too expensive.
Reviewed by an Internet Salesperson May 23rd
Recommended: NO
✅ Verified Rating

Pros:

Cons: It breaks down a lot for how expensive it is. Every time they come out with an update it seems like something else breaks.

going well
Reviewed by an Internet Salesperson May 21st
Recommended: YES
✅ Verified Rating

Pros: Really like them - things are going good

Cons:

User Friendly
Reviewed by an Internet Salesperson May 15th
Recommended: YES
✅ Verified Rating

Pros: Loves how everything works and how easy it is to use.

Cons:

Only CRM product I have ever used.
Reviewed by a BDC Manager May 10th
Recommended: YES
✅ Verified Rating

Pros: Works well and they also provide our DMS System.

Cons:

Not a good CRM tool
Reviewed by an Internet Director May 9th
Recommended: YES
✅ Verified Rating

Pros: Great for organization but not much else.

Cons:


Contact Info

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