CDK's purchase of Auto/Mate may create a major disruption in the dealer management system (DMS) industry. Here is our take. DOWNLOAD
A recent Automotive News article covered the decrease in trained automotive service technicians graduating from vocational schools. Not only are the vocational schools producing fewer graduates in the automotive repair field, but the training they receive is dated. Many vocational schools cannot afford the high tech equipment that today’s modern vehicles demand. This results in students that are ill equipped to smoothly transition from school to a career as a technician. Additionally, according to the article, some OEM training programs also “aren’t providing enough updated, hands-on training.”
On the flip side, the Bureau of Labor Statistics is projecting an increase of 9 percent in the automotive repair sector from 2012 to 2022. Given that demand is expected to increase and, at the same time, schools are producing less qualified students, dealerships need to start thinking about steps they can take to ensure retention of the trained technicians they DO have.
In many fields where a shortage of workers exists, businesses find that they are forced to either lure workers away from competitors, or hire less qualified employees. In many stores, the service department accounts for a majority of the dealership’s revenue. The last thing any dealership needs is to open itself up to is increased liability for poorly completed repairs or dissatisfied customers due to long wait times or repairs not fixed right the first time.
Here are a few things that can be done to improve employee retention:
The need for experienced technicians is only going to increase while the pool of available workers decreases. Keeping your current employees happy is much less expensive than replacing them. Especially when there isn’t anybody to replace them with.
Don’t get left empty-handed in your service drive.