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From: Jared Hamilton
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Roger Ricciardelli

Roger Ricciardelli NATIONAL SALES TRAINER

Exclusive Blog Posts

Top 6 Things Car Dealers Do To Make Car Buying Difficult

Top 6 Things Car Dealers Do To Make Car Buying Difficult

[youtube https://www.youtube.com/watch?v=3R7Y3kZIDVg] Your Turn To Drive discusses Top 6 Things Car Dealers Do To Make Car Buying Difficult.  Jim D…

Choose the correct CRM for your dealership OR pay dearly

Choose the correct CRM for your dealership OR pay dearly

With all the CRMs on the market today, finding the right one for your dealership is becoming more challenging than ever. There have been massive changes in…

5 Benefits of Using Google AdWords Click-to-Message Ad Extensions

5 Benefits of Using Google AdWords Click-to-Message Ad Extensions

Looking for a new way to win over people more likely to send a text message than to call? Set up this free message extension for your text ads on the Googl…

Must-See NADA 100 Expo Displays for Fixed Ops

Must-See NADA 100 Expo Displays for Fixed Ops

New Orleans is ramping up for the 100th anniversary of NADA, and the convention promises to be outstanding. You’ll be entertained at the NADA100 Carn…

Why Social Media Marketers Won’t Replace Your Sales Team

Why Social Media Marketers Won’t Replace Your Sales Team

Social media is changing the marketing profession in remarkable ways. According to the Public Relations Society of America (PRSA), the social media analyti…

Why oh why do we not support the sales staff?


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In 28 years of experience in auto retail sales it still baffles me with the lack of support training the sales staff. Why would you want to spend tens of thousands of dollars to attract customers so they can speak to inexperienced sales people that are just told to get the customer in or be greeted by someone with one weeks worth of experience. These days the customer can be thousands of miles away and not to mention they are very educated. I know they would like to speak to someone capable of not wasting their time. As a sales trainer we can only do so much in the time alotted to get new salespeople introduced to the business. The rest of it is on the management. We all know they do not have the time to teach all the processes that go into a car deal. I suggest spending the money to have the training company at least 2 or 3 days every month to help retain and maintain the salesforce. This will decrease turnover and keep things fresh.

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