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ruben serna

ruben serna Service Director

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Name: ruben serna
Title: Service Director
Company: Downey Nissan
Phone: Private
Location: Private , Private
Summary:
15 years of automotive experience. 7 years fixed ops
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Blog Posts

No One Plans to Fail

by Scot Eisenfelder 5 hours ago

No One Plans to Fail

by Scot Eisenfelder 5 hours ago
As the old adage goes, no one plans to fail, they just fail to plan. This could not be more true when it comes to service marketing budgets in dealerships.…
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Freebie Friday: Persistence Pays Off [VIDEO]

by Bill Wittenmyer 5 hours ago

Freebie Friday: Persistence Pays Off [VIDEO]

by Bill Wittenmyer 5 hours ago
VP of Sales CDK Global Bill Wittenmyer shares why persistence is your best ally towards productivity in this Freebie Friday. …
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Profit By Action Quick Tip: Email Signatures [VIDEO]

by Andy Church 5 hours ago

Profit By Action Quick Tip: Email Signatures [VIDEO]

by Andy Church 5 hours ago
Andy Church explains the importance of e-mail signatures in this Quick Tip. …
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Earn Service Customer Trust in an Unlikely Way – Transparent Pricing

by Jason Unrau 6 hours ago

Earn Service Customer Trust in an Unlikely Way – Transparent Pricing

by Jason Unrau 6 hours ago
Customer retention at the dealership level is abysmal after a customer’s new vehicle warranty expires. Extended service contracts help somewhat, …
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Innovators and Automotive

by Travis Williams 21 hours ago

Innovators and Automotive

by Travis Williams 21 hours ago
The automotive industry is a crazy place to be right now. The disruptive Uber-isation of the industry has presented itself with many challenges and rewards…
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