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ruben serna

ruben serna Service Director

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Name: ruben serna
Title: Service Director
Company: Downey Nissan
Phone: Private
Location: Private , Private
Summary:
15 years of automotive experience. 7 years fixed ops
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Blog Posts

It’s Official: Texting Boosts Service Satisfaction Scores!

by Jason Unrau Yesterday

It’s Official: Texting Boosts Service Satisfaction Scores!

by Jason Unrau Yesterday
The 2019 U.S. Customer Service Index Study results by J.D. Power have been published. You’ve seen the report before, but it should be more than just …
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Profit By Action Quick Tip: Importance of Up To Date Warranties & Recalls [video]

by Andy Church Yesterday

Profit By Action Quick Tip: Importance of Up To Date Warranties & Recalls [video]

by Andy Church Yesterday
Andy Church shares why keeping up with warranties and recalls can increase profitability in this Quick Tip. …
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Speed Matters – Consumer Website or Dealer Website Google Ads

by Jim Flint Yesterday

Speed Matters – Consumer Website or Dealer Website Google Ads

by Jim Flint Yesterday
Annual announcements are nothing new for Google. If nothing else, Google rolls out new marketing elements, metrics and key performance indicators on a dail…
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Freebie Friday: How Do You Stay Motivated? [VIDEO]

by Bill Wittenmyer Yesterday

Freebie Friday: How Do You Stay Motivated? [VIDEO]

by Bill Wittenmyer Yesterday
Bill Wittenmyer shares tips on how dealership personnel can stay motivated in this edition of Freebie Friday. …
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Razor & Razor Blade Models for Dealerships: Part 1 [VIDEO]

by Scot Eisenfelder Yesterday

Razor & Razor Blade Models for Dealerships: Part 1 [VIDEO]

by Scot Eisenfelder Yesterday
Affinitiv CEO & Executive Chairman Scot Eisenfelder shares why dealerships should pay attention to the razor and razor blade models for their store…
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