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ruben serna

ruben serna Service Director

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Name: ruben serna
Title: Service Director
Company: Downey Nissan
Phone: Private
Location: Private , Private
Summary:
15 years of automotive experience. 7 years fixed ops
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Blog Posts

Three Merchandising Best Practices to Maximize Inventory Turn

by John Wingle 2 hours ago

Three Merchandising Best Practices to Maximize Inventory Turn

by John Wingle 2 hours ago
In my last blog, I discussed how dealerships can lose significant profit by failing to merchandise vehicles efficiently. Simply put, you can’t s…
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Why Pink Slip Is So Important When You Buy A New Car?

by Lara Buck 5 hours ago

Why Pink Slip Is So Important When You Buy A New Car?

by Lara Buck 5 hours ago
Wondering What is a Pink Slip?  Pink Slip is that certificate of title which establishes a person as the owner of a car legally. Pink Slip hold…
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Creating an Effective Phone Script

by Bart Wilson 15 hours ago

Creating an Effective Phone Script

by Bart Wilson 15 hours ago
We take a look at the key components of any effective phone script. It doesn't matter if its a BDC phone script or a Service Advisor phone script. …
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Work-flows Do Not Always Work. Top Things to Consider When Answering Leads.

by Derrick Woolfson 19 hours ago

Work-flows Do Not Always Work. Top Things to Consider When Answering Leads.

by Derrick Woolfson 19 hours ago
There is not a lot of flexibility when it comes to customizing a work-flow in many of today’s CRM’s. Where in many cases the standard work-flow…
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Facebook Analytics: Understanding Basic Terms

by Scott Swiger Yesterday

Facebook Analytics: Understanding Basic Terms

by Scott Swiger Yesterday
Facebook provides numerous insights for your dealership’s page, and all those graphs and numbers can be a bit overwhelming. Fortunately, we’ve …
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