CDK's purchase of Auto/Mate may create a major disruption in the dealer management system (DMS) industry. Here is our take. DOWNLOAD
So lets jump ahead a few years into the future. Why you ask? Well first of all because we can do things like that in a blog and second because in a few years smartphones will be the only phones. We know mobile isn't only where it's at these days but definitely where its going. By "It" I mean marketing, advertising, and tracking. Tracking is something that has just hit the horizon as we start to see the value in mobile marketing and its ability to be right in front of the consumer. We are now starting to see the data rush come into play where everyone is trying to track everything, analyze it, and sell it to someone else. Well now there is an quite interesting form of that tracking via Wi-Fi.
So lets say you have already chosen to offer free Wi-Fi at your dealership. This network extends across sales, service, and all the way to the edge of your lot. Customers come on your lot and hook-up to your Wi-Fi day and night, for a number of reasons but mainly to use the internet to assist them in why they're on your lot. I think its obvious to say if they're shopping for a car, most likely there searching to compare prices and do research. If they're in service they might be double checking the service tech didn't feed them a line when some unknown sensor needed replaced for $800. Taking it a step further maybe Mr Customer getting their $800 sensor replaced is looking into replacing the whole car instead. Maybe all the researching being done on the lot are trending particular websites or competitors. Even more interesting maybe they're trending specific makes or models that you don't normally carry, causing you to lose customers. The possibilities are endless but you get the idea, I see customers using smartphones on my lot every day. Loving data like I'm sure the rest of you do, I would love to know the analytics. Even more so I would love to connect to those customers before losing them or even ask for a review.
As you might have guessed this technology is now coming available. Mostly large retailers are seeing it first like malls and shopping centers but it will quickly be available and affordable for car dealers. The list of data you can retrieve via Wi-Fi networks is a long one. Location based information specific to where customers are on your lot when using the network and what they're doing will allow you to connect different "hotspots" on your lot that customers more commonly make specific actions online. How about the ability to push coupons to them or invite them to download your mobile app? Interested yet? Yes this dynamic would best suit the most tech savvy of dealers but as dealers that is the direction we need to be headed anyway. Having the next best thing already mastered before everyone else, is going to give you the edge over the next guy.
Check out this article in The Wall Street Journal and get more in depth details on just how valuable this could be >>>> http://online.wsj.com/article/SB10001424052702303379204577474961075248008.html?mod=WSJ_Tech_MIDDLETopNews
I would be interested on any other possible applications this technology could be used on your lot
Please share a comment below