Notifications & Messages

Jared Hamilton
From: Jared Hamilton
Hey - It’s time to join the thousands of other dealer professionals on DrivingSales. Create an account so you can get full access to the articles, discussions and people that are shaping the future of the automotive industry.
×
Russell Grant

Russell Grant Vice President of Sales

Exclusive Blog Posts

Why You Need a Better Goal for 2017 than Simply “Sell More Cars”

Why You Need a Better Goal for 2017 than Simply “Sell More Cars”

The real driver of vehicle sales isn’t your new online buying widget, it’s access to credit. So, if your dealerships only goal for 2017 is to “sell m…

Car Dealer Protocol for Vehicle Sales to Customers with Built-In Breathalyzers

Car Dealer Protocol for Vehicle Sales to Customers with Built-In Breathalyzers

Working in the automotive industry is a rewarding experience, particularly working for a dealership at the front line of customer service and sales.&nb…

Ecommerce and Auto dealers

Ecommerce and Auto dealers

Many of the ecommerce sites are now a days trying to test the waters of entering into the automobile sector by trying to engage customers on a small scale …

Closing Out Your Phone Call Properly

Closing Out Your Phone Call Properly

Closure - An Important Step One of the most commonly skipped steps during a sales call is Closure. During Closure we should be giving the customer …

Take me off the List!

Take me off the List!

      The last thing a dealer wants to hear is “take me off of your marketing list.” Each and every time you get th…

Increasing Floor Traffic with Strategic Data Driven Marketing

I’m not telling you anything you don’t already know when I say showroom traffic is down and continues to decline. Ten years ago customers visited 6.7 dealerships before they purchased a vehicle, five years ago that number dropped to 4.3, and today it’s 1.8. Aside from lobbying for a ban on the Internet, improving your Internet lead to sold customer process is critical.  Just as important is to get to customers before they log on. And the way to do that is with data driven direct marketing.

Automotive Direct Marketing
There are basically three ways a dealer can advertise: traditional media, the Internet and direct marketing. Sure, you can buy more time on radio and television, but consumers are still going to go to the Internet. You can advertise online, of course, then they’re already on the Internet. Or you can improve your direct marketing strategy, and that’s exactly what many automotive leaders are doing. In a recent poll of more than 900 executives, 60 percent said they were increasing their email marketing budget. That’s because direct marketing response rates haven’t dropped in the past five years—in fact, they’ve risen.

Plus, by communicating with consumers directly, you reach them before they reach the Internet. But sending your hard-won customers a template email or letter probably isn’t enough to hold on to their business, your marketing needs to be driven by data and a strong owner marketing strategy.

Data Driven  
The first question is, “Do you have access to the data you need?” That might seem self-evident, but I speak to dealer groups that have so much going on they’re no longer sure what they have or how to use it. Not only aren’t they making the most of their resources, many are paying for overlapping technologies. Others are using products that only reclassify and resort data, without offering the benefits of actually applying the information to better market to their customers. Or the data is being underutilized and not finding its way into the sales process; instead it’s getting lost in the shuffle or hung up in the system.

But let’s say you’ve got your data and it’s solid. The next question is, “Are you using it to drive your marketing?” Because data alone won’t win you more sales and better customer relationships. It needs to be fully integrated into a multi-channel direct marketing strategy that is personalized to each customer and their current situation, determining not only what you communicate, but also when. And each element of a campaign should interact with the other, strengthening your message and ultimately resulting in more cars sold.

Strategy
Data needs to be incorporated intelligently and consistently. To take your automotive marketing initiatives to the next level, you need a strategy that informs your daily operations and is fully a part of the sales cycle. Because if you don’t have a direct marketing strategy, you’re losing a critical opportunity. You’re forfeiting the ability to harness the power of data to communicate with your owner base, to develop communications—and offers—that are tailored and timed for each customer, to maximize response rates and increase your sales. In short, you become part of the downward trend in showroom traffic, rather than one of our industry’s shining exceptions.

 Unlock all of the community & features  Join Now